Cincinnati Premier Living

My two years were well spent at their greenery apartment. The leasing office and maintenance team were always quick to respond to my enquiries and troubles. Only issue I had was that the apartment couldn't handle extreme temperatures. It was unbearably hot during summer and pretty cold in winter, so be prepared. It didn't help much that the AC was only in the living room with no connection to bring some of that air to the bedroom.

CPL has been so helpful and kind. The application process was smooth, the agents were always very quick to respond and The Citadel has been a great place to live. Maintenance is the only thing I can complain about, they weren't always the most helpful but, in terms of how I was treated, the upkeep of the property, and my overall experience living with CPL, I would give it all a 4.5 if I could!

I have been with CPL since 2018. We have gone through at least 3 property managers. Within those years I have had unanswered issues, gas lighting, things broken and not replaced and blatant disregard as a tenant. Niki, our new property manager has been with us maybe a little over a year and it has been an absolutely phenomenal experience with her. Every inkling of wanting to move somewhere else left my body when she was hired. When we discuss any maintenance issues no matter how big or small, she always speak with such care as if she lives here too. I have never had to disregard anything (apt related) in fear that it would cause some turbulence with my managing company; she is always open ears and willing to do what she can to make sure we are all taken care of and comfortable in our home

Our property was unsafe, management would simply ignore us or blow off questions, and the renovations that took over a year were poorly done. Power outlets that weren't secured to anything and just floating in drywall, doors that hung crooked and wouldn't close, and we spent over 6 months with exposed plywood floors that had staples and nails sticking out of them. And if you complain about any of it to management all they had to say was it was due to circumstances outside their control or it's somehow your fault.

I currently live at the Citadel. Been there over two years. I recently had a major maintenance issue in my bathroom that required immediate intention. Patrick was the first to reach out and inspect the situation and swiftly assessed a plan of attack. He spent the better part of the next day tackling the problem. He was thorough and exceeded my expectation. I was left w a shiny new bathroom! Thanks Patrick!