Capstone Realty Consultants Inc.

Continues to be a terrible experience with Kellie at Capstone regarding billing for our HOA. She is far from pleasant to deal with, is often delayed in responding and handles customer concerns with less than stellar responses. Their online payment portal is atrocious. After paying our HOA dues in full before the beginning of the year - getting confirmation that I was paid in full, they are now coming after me for $13 due to a clerical error on THIER portal's part for not accommodating the increase in fees (admitted via email from Kellie). Best part? Their system can't accept a payment that low on the portal! Avoid Capstone at all costs!!!

My experience working with Capstone over the years has been excellent. They began working with our HOA/Community at a time when expertise was sorely needed. Derek has given us excellent counsel on many issues preventing poor decisions on our end. Most recently, Melissa joined their team and she is outstanding! She is extremely responsive, delivers great service and is very personable! So enjoyable to work with!

We as a board at The Meadows in Winston Salem have had excellent service with Capstone, Derek and his team. With the various board I've sat on over the years, I've worked with other management companies and Capstone is by far the best I've worked with. Very knowledgeable and their guidance on HOA issues and day-to-day management is spot on. I highly recommend them.

Horrible horrible horrible experience with them. They manage the HOA at one of our rental properties at Crosswind Townhomes. When the HOA switched over to them at the top of 2024, all of our auto payment schedules had to be switched over as well. Well, their system failed to process an auto payment at one point, even though our accounts are always handsomely funded, and they failed to notify us that this happened. Needless to say, we've been getting charged a $20 late fee every month since then and we only just now noticed these additional charges because our accounting wasn't adding up. I would highly advise you look elsewhere for real estate consulting services. Not only are they inadequate for the job, but the townhouses actually look worse than ever under their management.

Things started solid years ago, but fell off quickly. Don't make the same (costly) mistake I did in staying with them. Edit: We were long time clients, and we just put our house on the market. The repairs approved by them were shoddy at best. Our house got broken into during said repairs to the tune of almost $10K in expenses. I found this out in one of Kellie's hard to read emails... who uses script fonts in business emails? If they searched their emails... they can find out who I am.