Brookstone Apartments

Lived here the last 3 years finally moved out in March 2023, this place is hell on wheels, don’t let the outside fool you, the apartments aren’t upgraded at all, moved in the place was so DIRTY,to water damaged/ALL cabinets falling apart hanging on by a few nails, spotty counter tops, old appliances, broken up/dirty tile, ALL room doors were duck taped an busted when moving in, and replaced a year later with old dirty doors out of building “A”, carpet was moldy an wet, had to wait a year for replacement, and etc.NEVER any maintenance staff, property hasn’t had a solid maintenance guy since June of 2022 cause they ran him off overworked an underpaid going to multiple properties!!! So if something breaks be prepared to WAIT months to years to get it fixed no matter how urgent it and get seco

I just moved here in May of 2023 and I have had nothing but a bad experience. When I first move in, Shelly and I went over what needed to be taken care of. A request for new blinds, stove power cord, and garbage disposal was suppose to be put in. It is now December 2023 and nothing has been done. I had to buy a power cord for my stove. My garbage disposal still isn't working. My blinds have not been replaced in the entire apartment. There is barely anyone in the office during business hours. We now have one maintenance man that is doing his best to help out tenants, but corporate keeps pulling him to do other stuff. If I could rate maintenance right now, I would give Mr. Stanley 5 stars because he is doing the best he can to get work orders completed for his tenants. Besides that, my neigh

Only stay here if you really need a place to stay. They are not professional. They hire a new property manager every month. The property managers leave work early, or come in late. Nothing gets fix, and when you move out they don’t want to give you your deposit. Very unprofessional. You pay this money and everything is OUT OF DATE! Same stuff they had when they first build the apartments. Don’t call the headquarters either… they never answer the phone or return your call back.

If I could rate this a 0 I would. I called and a guy named Cameron I think, couldn’t understand when he answer the phone. But I ask about a 2bedroom apartment and he said we don’t have any.. I Proceeded to ask when will he have any available and he said we don’t have any.. was not very friendly and not willing to help me. He should be in that business if he don’t like his job. I would not recommend going there.. no one will help you and they don’t care to help you!!

Beautiful neighborhood but they full of it, they made me believe I wasn't going to wait long then I found out someone I knew applied 3 weeks after me and now they moving in. They basically try to get as many application fees to me. Management was a little rude several times but the property itself is worth the disrespect. I hope this new management company is more professional.