Brookdale at Mark Center Apartment Homes

Yuriel provided truly outstanding service throughout the entire move-in process. From the beginning, they were professional, knowledgeable, and extremely informative, taking the time to clearly explain each step and anser all of my questions. What stood out most was their dedication and willingness to go above and beyond-actively finding solutions and exploring options to help me successfully secure the apartment. Their support made what could have been a stressful process feel smooth, organized, and reassuring. I am very grateful for Yuriel’s exceptional assistance and highly recommend them.

Having lived here for almost 6 years I can give a good perspective on the complex. The cons: when I moved here in 2021 the complex didn’t have its act together. It took me close to a year to get my washer/dryer working, and the only offer was a $600 credit. The new neighbors that move in are less than desirable to have above you or around you, even now it’s 7:30 at night and there’s a vacuum going off upstairs. Do they not have decency to do it earlier in the day? Bonus: The neighbors again, my apartment has flooded 3 times. The parking situation with worker vans and church congregations parking here instead of their own lots (being addressed). Pros: In 2026 the office seems way more competent. I live towards the back of the buildings so the scenery is generally nice, you have deers

I had a great experience with our apartment maintenance technician, Adnew. He is extremely kind, professional, and respectful. He listened carefully to the issue, explained everything clearly, and completed the work efficiently. His positive attitude and polite behavior made the whole experience stress-free. I’m very satisfied with his service and truly appreciate his dedication and professionalism. Adnew is a great asset to the maintenance team.

As a 1st time Virginia resident, I will honestly say, when I 1st moved here, things were a little rocky. About 2 weeks in I was able to speak to the resident manager Kimberly and literally, everything changed. She is probably the only resident manager I'd ever met who is sincere, caring, respectful and thorough. I really appreciate Kimberly being someone who keeps her word and seems genuine. My apartment feels like home.

Yuriel is truly amazing, I moved in December and let me tell you how helpful and wonderful Yuriel made the moving process so smooth. She really helped and made everything clear and understanding with the whole process. She is very professional, knows how to help and serve the customers with great excellence. I'm truly grateful to have received help from Yuriel. She is a very kind, genuine person. A person that truly wants to help others and make the moving process so easy. Moved in to a beautiful home and words are not enough to describe how happy I am with everything. If your looking for someone to help you with the moving process or any other help, Yuriel is definitely the #1 person to go to!!! Thank you so much for all your help!!!💜🙏🏼