Brentwood West Apartments

I've been living at Brentwood West for three and a half years.and been complaining about the people with the Grandbaby up stairs running, stomping, screaming, I went upstairs and talk to the grandmother about running I understand he's a baby but you have to teach him no running when I get home late and wanna relax I can't,this little boy be up at 5:30 am some time 6:00 am I'm so ready to break my leases,this mess with your mental health, I reported to the office send email no one doing anything about it. I don't know if the baby on the leases it's to much I'm ready to move another thing they have mold in the apartment

The front desk is nice but the apartments are horrible please do not move your family in to these apartments. There are so many roaches they literally start to take over your unit they will be on your bed , your coaches , in your fridge all over the place ,mice , bed bugs, spiders anything you can think of are in these units. From the thin floors you hear every foot step and even hear when someone is using the restroom. The plumbing is horrible just not a good place then the rent is going to go up every year without them fixing the main source of issues which is shutting down these apartments to do the proper maintenance and pesticides needed. There’s a club that goes on 7 days a week 10pm-2am every night with loud music. Please be aware before moving in please.

The leasing agents were very nice and helpful but the property has some issues. I moved in April and moved back out the same week, never actually staying there. My apartment had a huge roach problem which I could not live with. I was allowed to leave but I have yet to receive my full deposit back. I have left emails and played phone tag. I am hoping and expecting that the owners honor their promise to give my money back

The customer service is exceptional. Michelle, Jasmine and another young lady (cannot remember her name) are always courteous and helpful. When I first moved in I had to call for several repairs and whenever I call they never make me feel like I'm being a pain. So it is necessary to edit my original post. Moving in is when you get the courteous personality. When you have a serious issue Michelle couldn’t care less. I needed to have dealings with financially to rush 30 minutes away and when I get there the office is closed. She makes her own hours apparently because not only did this happen 2 days in a row but it has happened in the past. Truthfully I thought I was losing my mind. The repairs are done sloppily. All they do is patch up a mess and after a while is shows through the paint

Units are spacious and affordable. The properties are a bit older but as long as everything is clean, these unit can be a great home for many families. Nice, quiet and clean (with the exception of a few residents). Leasing office staff is friendly, fun, and always willing to help. I recommend this community all the time.