Birch Tree Apartments

Although communication varies because of changes in management, ( understandable) the place is clean and accepts many forms of payment.since leaving here , they have dishonestly shorted me my deposit . Claiming some rent wasn’t made , which isn’t accurate . I had help from an agency with rent and they know , too that rent was completely covered . Very dishonest company. I do not recommend . I also have videos of the hot water heater neglected, stove neglect from repairs the entire two years . And in the beginning they had moved me In with a nest of wood roaches eating grease in between the stove and cabinet. Very negligent and dishonest company, in my opinion.

Never returns calls and takes months for repairs that don't actually get repaired just temporary fixes. Can't reach anyone at the after hours emergency maintenance ever. We've gone weeks without hot water and 6 months now without our washer being repaired. Even our toilet was broke over a month

While these appartements where under Hartle Management they were a fairly decent place to live. However they are now under HRMS. I had mold in my bathroom, I reported it, at the time I reported it there was only a small spot. By the time they got around to it  (2 months later) however it covered 90% of the upper bathroom walls and looked like something from a horror film. My neighbor infested the whole building with roaches around March and as of writing this 9/29/23 they still have not exterminated them. They cost me over $120 in April by coming in the day after I left for vacation and turning my AC on to run at 61° and so far have refused to reimburse me. Lastly last night my AC broke and when I spoke to them today they were very rude (even going so far as to call me needy for wanting it

Even though these are new apartments, the application process leaves much to be desired. Communication with applicants on needed information is non existent and they believe bad reviews by former landlords and do not contact applicants to get an explanation. They can not even get a deposit refund correct and did not tell us that the deposit was going to be deposited so the bank account got messed up. They were unprofessional when I needed the check to be rewritten and could not wait until Monday to get a new check as I had to be able to pay for our temporary housing. I would not recommend renting from them ever. They caused all kinds of fighting over housing that we should have been admitted to with a ten year perfect renting record.

I have attempted to contact these apartments inquiring information. I have called and left messages, I have emailed as well and nothing back. The only response I got was an automated email asking me to apply for the apartments. Definitely lack of communication skills and maybe lack of employees as well. If needing an office assistant I’ll gladly help y’all out BIRCH TREE APARTMENTS