Benson Hills Apartments & Townhomes

I’ve been living here for less than a year and overall it’s been a solid experience. The maintenance team responds quickly, common areas are kept clean, and the office staff communicates clearly about community updates. Parking is great (I have a truck) The location is convenient and the community feels safe and is walking distance to Lake Lansing and all the restaurants down there plus is close to the Mall.

I was a resident here for a couple of years and never had major issues during my stay. Unfortunately, my recent experience has been extremely disappointing. I signed a new 18-month lease on a Friday. The following Monday, I was unexpectedly laid off from my job. I informed the leasing office immediately and vacated the apartment right away. I had already paid the January rent and did not leave any belongings in the unit. As an immigrant working in the U.S., losing a job unexpectedly is especially difficult and relocation is often required depending on where the next opportunity is. I explained my situation clearly and even stated that I am willing to pay a reasonable lease break fee. I only requested some time due to the sudden financial hardship. Instead of working with me, I was told

I am a long term resident of Benson Hills apartments. When Peak management purchased Benson Hills, they sent residents notices to tell us who they were and to expect excellence. I was skeptical. It was a property needing some work when they arrived. They immediately began to make improvements to the property. They replaced all asphalt around the buildings, not in a surface way, but completely. In this process, most curbs were removed which now allows me to so easily transfer groceries etc from the parking lot to my apartment. There was a problem in my building with ice accumulation at the entry due to melting from the roof. They fixed that as well. They then put new roofing on all buildings, replaced wood on the balconies, and painted all balconies and fences. Finally they put in new kitc

Benson Apartments (Apartments Only, Not Townhomes) Pros Excellent maintenance team: Requests are usually handled by the next day. Staff are friendly, and the online maintenance portal is easy to use. Generally safe, well-kept grounds: Lawns, sidewalks, and outdoor areas are maintained well. Responsive leasing office: They reply to emails promptly and are usually kind. They will also call directly when needed (e.g., follow-ups or unit access). No package theft issues during my stay. Security deposit was returned without problems. Full control of heat and A/C with an in-unit thermostat, adjustable at any time. Cons (Please Read Carefully) Extremely thin walls and floors Noise transfer is excessive—especially if you’re on a lower floor. Neighbors can hear conversations clearly in bed

Once again, Benson Hills maintenance went above and beyond. A heavy package was delivered to my building. I was very concerned that I could not carry it myself up the stairs to my apartment. I notified Chasidy in the office that I would have the package moved as soon as possible. She assured me that one of the maintenance staff would deliver the package to my door. That was so unexpected and this amazing service is yet another reason why I live at Benson Hills Apartments. Thank you