Austin Manage

If I could leave no stars, I would. This company was ok during the 5 years we lived in the rental house they managed. However, when we made a deal with the owners to get out of our lease early, things got bad. We were told by this rental agency that we got the "award" for most annoying tenants. The reasons we were give were these: late payments (we were late once by 1 day), being difficult to schedule maintenance with (we both work from home on the phone all day) and because I wanted my deposit back but they claimed that they had to remove vines after we moved out (these were vines on a fence that were planted by the owner and I kept off the house). They also changed the locks more than 2 weeks before our last day, had a huge dog track mud through this no-pets rental before we fully moved

I lived in a property owned by Austin Mange for 2 years. The first year, communication with the property manager was abysmal, however, after Alma Webber joined the Austin Mange team, things improved by a lot. The first year we had several issues that went unresolved. Off the bat, the keys that we were given didn't work with the lock on our front door, and instead of helping us fix it, we had to make new copies of our keys ourselves. Then, there was an issue with our parking spot that went unresolved, so we gave up trying to fix it and came up with a solution on our own. One of the taps in my bathroom sink just stopped working after the water in our building was shut off without notice, and maintenance told us that it was a plumbing issue that couldn't be fixed until we moved out (at that

We've been renting from an Austin Manage property, a duplex house, for a year and a half. Our experience has been mostly negative. When we first signed on, we were actually taking over someone else's (a stranger's) lease and were promised before signing that the pet deposit the previous tenants paid would carry over to us. Well, it didn't, and they slapped on a $1000 pet deposit with only $500 of it being refundable. Since then, our impression of them has never really changed. We were harassed about the front yard's appearance being unruly after we completely cleared over half of it from the massive tangles of weeds the previous tenants left. It just reinforced that these people have very little actual knowledge about the state of the place and how it was left to us. Our house is from th

Austin Manage LLC is borderline predatory in their lease. They add addendums that go against Texas property code, such as cleaning fees from normal wear and tear upon move out. They failed to warn me when they were advertising this place to be rented, and I was be contacted on my personal cell phone by agents to come see the apartment. As a woman with a minor on premises, its common sense to give a warning that people will be contacting to view. I was out of town for work when an agent contacted me, and I told them it wouldn't be a good time because I was out of town. But someone showed up on property at 8pm on a Saturday night and let themselves in with no notice to me. I had a guest staying there so of course he was shocked that someone just came in without notice. They charged me $5

Rented a house through them in my neighborhood while I remodeled my house. Absolutely terrible property manager. Non-responsive for 5 days on a significant plumbing issue which left none of the toilets flushing or sinks draining. Ignored calls to emergency number. As terrible as they are to lease from, I would never allow them to manage a home for me. They are irresponsible as property managers.