Asurent Property Management Ashland

My family has been working with Asurent Property Management in Ashland for well over a year, and we are very grateful to have them assist us with our real estate. Very pleasant to work with and great communication in including monthly updates, advice on tenant retention, updates on lease expiration, propose rental increase, and and connecting us with a great estate attorney. I highly recommend the team at Asurent, and we can't thank them enough for all there support and help with our rental.

As a previous tenant, I do not recommend this company based on my experience with them, for multiple reasons. Communication lacked from the moment I moved in. However, their move-out and deposit practices were unprofessional. In my case, a portion of my deposit was withheld for cleaning charges, despite the unit being returned in cleaner condition than when I moved in. At move-in, the apartment contained a pee-stained mattress, dirty dishes in the dishwasher, and footprints on the counter. I expressed this and no one ever responded so just dealt with it myself. At move-out, I arranged and paid for professional carpet cleaning, provided a receipt for this service, and uploaded multiple photos documenting the condition of the unit. I was charged a $385 cleaning fee for a one-bedroom apartm

Although Asurent did find us a good tenant which we appreciate, we were very unhappy with the lack of communication with this company. I had to email them 3-4 times each time to get a response to my questions. Also, although their contract says "Asurent will consult with you to find the best solution for making the right repairs at a fair price" we were never consulted about repairs but we charged after the fact. For Example: we were charged $350 to put a few smoke detectors in the house which seemed exorbitant and we were never consulted ahead of time. There were other issues that occurred that because of lack of communication and transparency we have cancelled our contract with Asurent and would not recommend them.

I have been with Asurent for three years. They have done a wonderful job keeping my rental house occupied and taking care of any problems that come up. They listen and respond quickly to my phone calls. I appreciate all that they do for me.

Yikes. As a tenant, Asurent Was pretty terrible. When we moved into the place, it had a minor rat infestation, and cobwebs everywhere - When we moved out and cleaned the house thoroughly, they deducted quite a bit from our security deposit to professionally clean the house. Wish they had done this before we moved in. Submitting maintenance requests is pointless because they will Probably never get back to you. Except for one time when they sent an incompetent Electrician to fix our outlets, but he didn’t know how to do it. As far as communication, They are next to impossible to get in contact with. And take sometimes several weeks, or never, to answer emails. The business seems to have incomplete Systems in place and is poorly managed. We haven’t gotten our security deposit back and it’s b