AMG Association Management

I recently had the pleasure of working with one of AMG customer service agent, Ohbith Balcos. During our conversation he was very kind and helpful. He demonstrated genuine customer service support regarding my concerns. He went above and beyond and forwarded an email on my behalf to the appropriate department for further review. He also took the time to follow up with me and explained the process. Ohbith was patient, caring and knowledgeable in his ability to provide the necessary support warranted to resolve the issue at hand. From my experience in working with Ohbith, he demonstrated true customer satisfaction. I truly believe he’s a wonderful, caring human being and a great asset to AMG. Thanks Ohbith for being so patient, understanding and supportive toward my needs.

I want to thank the assistant community manager at Stillwater ranch HOA Josh Erosa He was very polite and patient with me, helped me every step of the way. How to submit an ARC plan snd he was very knowledgeable and had A very helpful attitude? explained all the documents and materials.That had to be listed to complete the requirements for the modifications on the property thank you so much sincerely from Steven Anderson

Just spoke with Ednalyn Lorenzo to assist with identifying and correcting issues with my account. She was very pleasant to talk to during the process and very knowledgeable of what was occurring and steps to resolve them. Great work on her behalf, and hope others that require assistance have a similar, positive experience that I received. Kudos!!

I would not recommend living in a subdivision managed by Alamo Management Group.My experience has been marked by excessive and persistent courtesy violation notices that felt more punitive than constructive. There appeared to be little consideration for reasonable circumstances, including situations common for first-time homeowners or unexpected life events. Communication from management has been equally frustrating. Responses are often slow, lack clarity, and the tone frequently comes across as abrasive rather than professional or helpful. Instead of providing guidance or solutions, interactions left me feeling dismissed an unsupported. I recognize that management has an obligation to enforce community standards, and residents have a responsibility to follow them. However, the way this

Mrs. Lorenzo, Ednalyn was phenomenal with assisting with my request an inquiry. She actually gave me a call back prompt with all information necessary to move forward with my property request! Great experience! Love the F/U 🤗