Adams Crossing

If I could give them 0 stars I would. As someone who moved here for my first ever apartment this was the worse experience. A year after moving in rent went up $300. They are constantly changing staff in the leasing office so you hardly ever speak to the same person twice. On top of that the staff is always confused and always giving different answers. Maintenance is slow , my washer was broken for 3 weeks before they finally replaced it. My ceiling was leaking in which they had a outside party come out and “ fix “ the problem which all they did was paint of the damaged ceiling. The walls in all the rooms started cracking. The pool that we pay for always opened in July due to them waiting for a “ piece “ memorial day is the same say every year yet they were never prepared but wanted to rais

Giving you a heads up just in case you’re wondering this property does not have its own rental assistance. That means if you have low income, you can’t apply here and expect the property to deduct your rent Through HUD and you pay a small portion it is not section 8 however they accept housing choice vouchers, but they do not give rental assistance. You will have to pay market rate rent unless you have a housing choice voucher. I paid for an application after I was told they do section 8 Vouchers but they don’t. They only take housing vouchers or you’re going to pay the full amount of rent a lot of properties. Tell you they do section 8 rental assistance just to bring you in the office and waste your time. If you have to pay for an application in order to submit it’s not rental assistance

I will not be renewing my lease here due to the poor quality of maintenance. Requests are often ignored or delayed, and the lack of effort has been very disappointing. Unfortunately, the office staff has not been much better, often coming across as unhelpful and dismissive. The only person who consistently provided excellent service was Kam. She was always kind, responsive, and proactive in making sure tasks were actually completed. Her presence made a real difference, and she is deeply missed. If Grady truly valued its residents, they would work hard to bring back dedicated staff members like Kam or Ms. Willie, who genuinely cared about the community.

As a long-time resident, I’ve experienced several changes in staff, and unfortunately, the management and maintenance support have been increasingly disappointing. Miss Cam is deeply missed — from the moment you walked through the office doors, her warmth and commitment to ensuring tasks were handled made a real difference. The loss of both Ms. Willey and Miss Cam has truly shown me that my time at Adams Crossing will come to an end once my lease is up. It’s disheartening to see the departure of staff members who genuinely made residents feel seen and heard, whether by resignation or termination. Grady Management needs to seriously reevaluate how they operate, because keeping ineffective staff while losing the truly good ones leaves residents feeling let down.

I received some wonderful feedback on an experience with a leasing consultant name Cam from the housing agency . Cam was so pleasant on the phone call very knowledgeable of the property making me and my husband beyond excited to come tour . Coming into the office was very different experience being told to “self tour” with lack of direction or even a care to complete the tour hands on . Being told Cam no longer works for the company was very disheartening because she was a wonderful agent I looked forward to meeting, the experience I was told so highly about was not the experience I had . Leaving this review because I see some positive feedback on Cam so I just wanted to share little insight.