Active Property Management

My wife and I have been tenants with Active Property Management for almost two years now, and we recently extended our lease another two. We have had nothing but good experiences with this company. We have rented through several companies in the past but Active has by far the best to work with. On the rare occurrence that we have had any problems with the property they have been on top of fixing it in a timely manner and never fail to follow up to make sure we are satisfied. An instance that stands out the most is last January our heater went out and it had dropped into the 40's in the house when we realized and called the 24 hour maintenance line. They were here within the hour to fix the problem. The next morning my wife received a call from the owner himself to make sure everything had

I lived in an apartment managed by Active for two years. I had several issues while living in the property itself (I was robbed and my apartment flooded), but those were freak accidents and I don't blame the property manager for this at all. I was actually very satisfied with the service provided by Active, especially after my apartment was flooded. The incident occurred while I was out of town, and I received a call from the office to let me know what happened, and to ask if my cat was okay (the maintenance guy from our property remembered I had a cat and saw that when he entered my flooded apartment that the cat wasn't there). I had to stay with friends for two weeks while they cleaned and refloored my unit, and when I asked if they could discount my rent that month for the time I couldn

I have had the pleasure to use several apartment companies in Austin and this is truly one of the absolute worst companies out there. They are money grubbing vultures. Besides the insincere customer service and the poorly maintained property they were always barging in to my apartment. One time I was literally in the bathroom when a realtor walked a family in to my apartment with no knock or phone call. I would strongly recommend that no one rent from them ever. There are so many better places to get ripped off in Austin.

ABSOLUTELY HORRIBLE DO NOT RENT WITH THEM. I would have to say this was by far the worst apartment complex I have ever seen in Austin. They do not care AT ALL about your maintenance problems or previous problems previous tenants have left. Their response time can literrally take up to 3 weeks!! They will steal money from your security deposit and tell you that it is policy....I had to email them the city of Austin Texas Property Codes to gain their attention. I repeat DO NOT RENT FROM THEM.

I would be very cautious renting any property managed by this group. I am also a landlord and was shocked at their abussive unprofessional manner. I had my cc set up for autopay. Received a notification that payment was made on 1st. Same cc was hacked the next day. Had to change number. Must have been before their batch out. Christine contacted my friend who lives there that payment declined. I immediately responded via email. Next day Joe started calling my friend threatening to kick her out and raised the fine another $250. I emailed Joe and called Christine-left voicemail. Joe called me back and immediately started throwing f-bombs. He had no interest in getting payment info or understanding the situation. Just called back to yell and cuss I guess.