Zuzu Property Management

This property management company made me feel very unsafe. They repeatedly asked for a copy of my apartment key after moving in, used a different pest management company every other month, gave us the run around on fixing water damage that led to mold and persistent pest issues, and underplayed a major safety issue with our building’s water heater that ended up requiring welding work. We even got strong armed by our broker after reporting issues to ZuZu soon after moving in threatening to kick everyone out without notice.

Absolutely horrible. After several calls and letters and over a six month period, no resolution to requests for safety repairs. Exterior door to apartments keeps getting broken into. The management staff is rude and talks over you and does not address concerns. Zero stars, do not rent from them.

Zuzu has been one of our favorite landlords. We’ve never had an issue, when things needed fixing they’ve reacted quickly. The couple times we were late on rent they were very understanding. The receptionist was always very helpful, polite, and attentive. We were bummed when we had to move.

My roommate and I lived in a ZuZu managed building for a little over 3 years and we had a great experience. ZuZu was responsive with anything we needed and never intrusive. The property was decently kept and our apartment was a fresh remodel when we moved in. We didn't see a rent increase in 3 years which we greatly appreciated being in such a booming neighborhood. ZuZu was a great, easy to work with management company, and I'd recommend them & their properties.

My experience with Zuzu was the worst I've ever had with a landlord/property management company. Any repairs more complicated than changing a lightbulb took far too long to get fixed - and sometimes never got addressed at all. 50 Herbert Street has tons of tiles missing from the floor in the hallway, and in the whole year I was there this was never fixed, despite me tripping on them and asking for it to be repaired multiple times. A far bigger issue was the pests. Roaches were the first issue - and this eventually progressed to rats. Many of the trash cans at the front of the building didn't have tops to them, so we'd see rats feasting on the food inside whenever we left the house. We reported this multiple times and, after several weeks, were rewarded with new cans with lids - unfortunate