Van Deene Manor

DHM properties owns Security Manor in Westfield, Coachlight in Agawam, and Van Dee so reference. I highly DO NOT recommend leasing from DHM properties they DO NOT offer 1-year lease then month-to-month. They DO NOT allow you to break your lease REGARDLESS of circumstances. Security Manor is absolutely disgusting and hasn’t changed since I went with a friend and looked at an apartment years ago which is astonishing giving the fact it’s been so long. Coachlight apartments have LITERAL black mold crawling up the walls in the laundry rooms which 1000% health code violation. Van Dee is just gold plated jewelry with the price tag of solid gold. Better properties out there.

Me and my son lived at Van Deene Manors Apartment for 11 years, no one can give a better recommendation of this apartment complex. Located in the heart of West Springfield. Lisa, the administrator and her team Connie and Glen are beyond excellent. There is no another apartment complex in the area better than this one. If you see a review rating this complex differently, it is possible that this person may owe money to the complex. Thank you again Lisa.

Laundry - it's paid laundry, and of the 8 washers and 8 dryers provided in the complex, only 4 of each of them have "worked" for the past year we've been here, and even those don't get hot enough to do it in 1 cycle. They expect you to pay for several cycles for their washer machines that don't clean and dryers that don't dry. One machine even has a note stating that the machine is known to trip the breaker and to just reset it and pay again, and they won't give you your money back. This leads to long lines at laundry, your cycles taking 2x+ as long, it costing 2x+ what it should, frequently having to walk to different wings to see if their machines are still broken, and many tenants just flat out going to outside laundromats. Maintenance - Awful. Friendly, but they don't fix anything. O

My experience couldn't have been better with my dealings with Van Deene. The property manager Lisa J. was the contact I dealt with and she was fantastic. She was understanding of my needs, quick to find a resolution to my issue, and best thing was followed through with what she said unlike a majority of other larger apartment complexes & property managers.

I have been living here almost 4 years, I give them a five star rating, they are always for nice and on top of any issue that may arise. (which is very rare) I have always been happy in my apartment and very happy with the office and maintenance staff, they are friendly and accommodating. I would recommend living here to anyone. In fact, I have, currently my friend that I recommend is living in the complex also. :)