U.S. Bank Branch

I like the current staff here, but this branch is sorely understaffed, weirdly so, compared to the other banks in town. Can you believe that this branch is closed on Saturdays, while all the other competing banks in town are open on that day, at least until noon? I needed to do business there this Saturday. I had to go online---and this cost me money. Small businesses cannot even deposit cash with USBank without having to pay a cash-handling fee. No wonder I've moved most of my accounts elsewhere, where I get interest on my deposit accounts, not "activity fees."

Not user friendly at all. Not small.business friendly either. If you are self employed this is definitely not the bank to use to get what you need. They will deposit your money all day everyday but have no clue how to help a self.employed person obtain any type of financing. Better off using a small, local bank and or credit union.

Until today, I had a bank account with US Bank for about a decade. Previously, I hadn't had much issue with them aside from their predatory overdraft fees, which I was willing to overlook because of the awesome service the tellers provided. More recently, the bank hours have changed. You can no longer enter the lobby without an appointment (which, I understand with Covid, but I was told that it was a permanent change) and their drive-thru hours are spotty, at best. With the ease of access of online banks such as Chime and many others, the fact that US Bank continues to charge "maintenance" fees (maintenance for what, exactly?) and $36 overdraft fees on items that barely put you in the negative, is deplorable and predatory. Many other banks, online or in-building, no longer charge any fees

I always use the drive up, so the lobby being closed doesn’t bother me. I over heard friends who are very upset they can’t go in the lobby to do their banking. I get good service at the drive up and the tellers are always friendly and treat me with respect.

Not small buisness friendly. I've had personal and buisness accounts with this bank for over 13 years . We do close to a million in buisness yearly and I've never asked for a buisness loan. Recently I applied for a small buisness loan only to be rejected saying they don't loan to my line of work. So my line of work can deposit money but when I need a loan they won't loan my type of buisness any money. Definitely going to switch to a local credit union that appreciates small business.