Trion Real Estate Management

I would rate this “Real Estate Management”company 0 stars if I could. After my family experienced a house fire in the bronx we were in urgent need of a space. I was referred to them by a friend trying to help who previously lived at their 165 West 127th St building. I explained my situation to Laura and went through with the application process, putting in the time to give her every document she asked for and more. They were difficult to work with due to lack of communication but I kept going to ensure my family had a place to live. I was willing to do anything that needed to be done to secure the apartment. I had to push them a bit, but in my situation who wouldn’t? I was misled by Laura the entire time, she told me “If I were you I’d wait for the 3 bedroom” and in the end didn’t give it

Very unprofessional and also the super is disrespectful towards tenants . You have to beg for an issue to be resolved . I’ve had a gas leak for months and only the fire department was the help to fix the issue . Secondly when I got locked out my apartment the super did not want to help and gave excuses. Watch out for him he goes by Louie. The office barely answers phone calls for anyone in need overall the worst experience of my life renting with them . I would give 0 stars if I could .

I am an attorney for a Cooperative in Yonkers who recently hired Trion Real Estate Management as their new managing agent. I had neither worked with or heard of this company previously. They have been exceptional. Faced with limited information provided by the prior management company, Trion worked diligently to recreate all necessary books and accounts. The helped guide the Board through numerous decisions and policy changes to help the Building move toward a secure financial status. They then assisted the Corporation with obtaining new financing and, in the recent challenging environment, worked tirelessly to make sure that the mortgage refinancing went smoothly. They have done an excellent job and have been a pleasure to work with. I wholeheartedly recommend their services.

Ok, here we go This "management company" actually charged us a late fee when our rent was on auto pay. Over the next few months after some phone calls (I was shocked I actually spoke to someone) and several emails promising that things will be remedied nothing was ever done So I deducted the bogus last fees from the rent. Then this company had the ballz to charge more late fees? No wonder they are on the brink of bankruptcy They have poor communication and never return emails Avoid at all cost!

I have lived in my apt almost 3 years. Last year I got hurt on the job and I had no income. Elena from Trion management was kind enough to help me. She is very nice, patient, hands on, understanding and genuinely a great person overall. She has really helped me when things could have been bad. She would respond back very fast and was very reliable, knowledgeable and showed that she cared about my situation . There was never a time that I had a question that couldn’t be answered. She is very polite and respectful. She’s really just simply wonderful. Awesome team they have there!