Trailside Gardens at Alafaya Apartments

Good afternoon , I’ve wanted to shout out the new maintenance guy that was here at the property a few months ago . That young kid was amazing . My roommate and I were highly pleased at his work and his attitude. We saw him cleaning the breeze ways , power washing and staying on top of everything . We just wanted to thank him I think the work order he closed was name jakeele Stevens we thank you and hope to see him again soon . Thank you to the maintenance team and the office .

We lived here 2023-2025. The good: feral cat colony, maintenance, shaded paths, non-smoking, and security gates, well cared for community spaces. The bad: roaches, people not actually following the no smoking policy, parking (at least for building 3), the late night pool rules not enforced, and other residents breaking the security gates. Maintenance was always on their game. One even showed up on the middle of the night on a weekend when we had a neighbors water line break with water coming through our ceiling. The office sent out email blasts about the no smoking, but it kept going. No real effort there. We walked the complex and could smell the pot coming from 3 different areas every night. And the roaches never stopped, even with Massey coming in regularly.

This complex fails the basics: communication, cleanliness, and credibility; cross it off your list. Made an initial call (8/11/2025, 12:40 a.m.) to the number on the property’s site. An off-site agent, “Jay,” answered and collected my information. I was told to arrive next-day with my photo ID for my unit tour. I arrived 15 minutes early for my 2:00 p.m. tour and was greeted with “Who is this?” by staff. I was then told the 2x2 I was promised to see was not available to tour, despite what Jay told me on the phone day prior. They offered a tour of a C1 unit, the priciest layout with their “best” renovation package. The walk to the unit didn’t inspire confidence. Outdoor screens on many patios looked covered with grime and mold. Trash around the walkways to the pool and unit. When en

The management and maintenance team here are usually helpful and responsive. However, the biggest issue I’ve faced—and continue to face—is that one of the neighbors frequently smokes not just cigarettes other stuff too, even though the lease clearly states that smoking is not allowed anywhere on the property. Because of this, I often have to keep the fan running regardless of the weather, and I can’t enjoy using my balcony due to the constant smoke. I’ve contacted management multiple times about this issue; they usually send reminder emails to residents, which helps for a day or so, but the smoking tends to start again, especially on weekends. Overall, if you’re lucky enough to have non-smoking neighbors, this is a great place to live. But if you end up near someone who smokes, it can be

I recently had the chance to tour Trailside Gardens. The apartments were well-maintained and had a really welcoming feel. Hayli was such a pleasure to work with—friendly, professional, and extremely knowledgeable. She answered all of my questions and made the entire experience easy and enjoyable. Definitely recommend checking this place out if you’re looking for a new apartment!