Timber Lake

I recently leased an apartment through Timber Lake Apartments, and the process was overall smooth and professional. The staff were responsive and courteous, answering all of my questions and guiding me through each step with clarity. The application process was straightforward, and I appreciated the transparency around pricing, fees, and lease terms. Communication was consistent, and they were flexible in scheduling appointments and walkthroughs. Move-in went as planned, and the apartment was clean and ready as promised. Based on this experience, I would recommend this leasing office to others looking for a reliable and stress-free rental process.

The noise is impressive, you feel the people who live in the apartments upstairs. If you want to sleep peacefully, go somewhere else

Be very careful trying to rent from this company. They took over $500 in application fees from my step daughter and never provided them an apartment to rent after assuring them they would. This was done in 2 payments and now they refused to refund any of the money. I wish I had know they asked her for this before she did it so I could of warned her against it.

My experience with Timberlake Apartments from start to finish was an excellent one. From the moment I reached out about leasing the staff was communicative and offered helpful direction where I needed it throughout the application process (it was my first time ever renting in Illinois). The community itself is equipped with a well maintained pool, a large playground, a small business facility, and a community center. There is access to the Metra UP-W line via thee stop in downtown West Chicago nearby to the complex which is awesome for getting to and from the city. While living at Timberlake the facilities have been consistently been improved upon. Decks were rebuilt, roofs replaced, public access ways repainted, parking lot/roads repaved and seal coated, the list goes on. The sense of com

I wish I could give zero stars. Called to inquire about renting and the woman I spoke with was beyond rude and condescending. For someone in the customer service line, she needs to work on her skills and how she speaks to people. We are working with a third party company and I wanted to see if they do business with them, but instead of telling me yes or no, she asked why we need to work with them. Everyone's situations are different and there are no words to describe the feelings I have after this call.