The Packard Building

I’ve lived here long enough to see the transition between management teams, and I have to say—the difference is noticeable. While the previous management was friendly, many issues weren’t addressed properly, and over time, the lack of upgrades and general maintenance started to show. It’s now been about a year with the new management, and I genuinely appreciate the effort they’re putting into restoring the building’s charm—the very thing that drew me here in the first place. You can tell they care about improving the property and the experience us tenants. Communication with corporate can sometimes be a bit frustrating, but the on-site staff more than makes up for it. They’re responsive, attentive, and truly committed to making us feel heard and happy. Overall, I’m happy living here. I

When new management (Coastal Ridge) took over in 2024, this place went downhill fast. My apartment had mice multiple times, and it was never fully taken care of. One of the elevators was constantly broken, which was a nightmare for a building with so many tenants. At one point, both elevators were out of service. The front desk staff is rude, but the management and leasing office are truly the worst part. To give one example: they put a sign on my door offering a $250 gift card if I notified them of my plans to move out. I did exactly that, followed every instruction, and for 3 months I have tried to follow up—in person, by phone, by email. And still, nothing. They ignore me/ say they will get to it (then they never do). Why would they make that offer to tenants, plaster it on doors,

I’ve had a great experience living at the Packard Building. The location is incredibly convenient—right in the heart of Center City, just steps away from restaurants, public transit, and major employers and universities. Whether you’re commuting or just exploring the city, you really can’t beat this spot. The building itself is well-maintained and has a modern yet historic charm. My apartment features high ceilings, large windows with tons of natural light, and a spacious layout that's hard to find in the city. The finishes are sleek, and everything feels clean and up-to-date. The management team and maintenance staff have been professional, responsive, and friendly, especially the leasing agent, Kennady! Any maintenance requests I submitted were addressed quickly, and the leasing proces

UPDATE: Some of the recent 5 star reviews are from people who have only reviewed properties owned by the same owners of this property. In my opinion, they may be trying to offset recent negative reviews in response refusing tenant packages for 2 months. Previous management was awesome, current management is awful. I would encourage anyone looking to live here to look up reviews for their parent company Coastal Ridge Real Estate. They bought this building about a year ago. Since then they have: - Shut down all package deliveries (and sometimes the gym, see photo) for 2 months for "renovations" with the only workaround being "Work with your courier so you can come down and accept the package when its delivered". Obviously this doesn't work as a solution. - Required us to move our car out of

If you asked me if I would recommend for someone to move here, it is becoming increasingly difficult to say yes. After the new property management Coastal Ridge took over in June 2024, it has felt like a slow boil of issues arising including a lot of turnover of on-property management. The current focus from management is clearly filling units by any means, including using fake reviews. However, it feels like management is neglecting the current tenants' living experiences. Communications with management also treat residents like fools. I love an email titled "Exciting News..." about a renovation coming up and telling us no package acceptance for 2+ months. So excited for that! The issues in isolation are fine, and should be manageable with a little bit of creativity or some incremental