The Guild

It’s been a little over a week and everything has been going smoothly. Between touring with Nicole, and Maddie assisting with my move-in, both were great with any questions I had. Concerning the property/building, It’s quiet (coming from DC), new, and clean. No complaints. Looking forward to the next year at The Guild. 🙂

Nicole was phenomenal! She knew her building inside & out, and made us feel right at home. We loved the amenities, location and thoroughly felt her customer service was a step above the rest.

I toured at the guild in December and I loved the amenities and the sizing of the apartments. I toured with Nicole and she was amazing and very knowledgeable of the property and very personable. I felt right at home 10/10 recommend considering these apartments when looking in the Richmond area.

We love The Guild community. It’s located in a vibrant, unique, and quiet neighborhood. Our move-in process was incredibly smooth, and so far we’ve truly enjoyed living here. The maintenance team has been quick to respond, which has been a wonderful experience.

Our move-in experience has been extremely frustrating and unprofessional. Our original move-in date was Tuesday, but we were told the apartment wouldn’t be ready until Friday. When Friday arrived, we were then told the unit still wasn’t ready—first because the heat was broken, and later we were told the floors weren’t finished. We received conflicting explanations depending on who we spoke to, which shows a lack of organization and transparency. Because the apartment was not move-in ready or habitable, we were forced to pay for a hotel at the last minute. While management mentioned crediting our hotel costs toward next month’s rent, the entire situation could have been avoided with proper preparation and honest communication. Moving is stressful enough—being displaced due to preventable