The Franklin at Samuels Avenue

I’ve been a current tenant for almost a year. When we first moved in, we thought this was a nice complex, but unfortunately a lot has changed since then. The hallways are consistently dirty, and the trash chutes in the garage are overflowing about half the time. There’s often a strong smell of marijuana and cigarettes in the hallways, which makes it unpleasant to walk through the building. Security is a major concern. The exterior doors are frequently left unlocked, and the gate is almost never working, so it’s often left wide open for anyone to enter the property. There have also been multiple break-ins at the on-site storage facilities, so I would strongly caution anyone about storing belongings there. Additionally, there was a shooting in the townhomes over Super Bowl weekend that resul

Our experience here right now has been genuinely positive this year. We have been here 5 years and 2025 stand out as being a year where living here feels good. So many good changes have been put into place. The office team is friendly, approachable, and easy to work with. Jennifer, the current manager, is a delight. She’s upbeat, steady, and brings a sense of clarity and calm to the property. You can tell she understands both people and operations, which makes a big difference day to day. The assistant manager is wonderful as well. She clearly cares about the residents and the property, and it shows in how she handles things. Alyssa also deserves a special mention. She’s consistently personable, welcoming, and always seems focused on doing the next right thing. A smile, a hello, and a g

Aaliyah was so incredibly helpful and informative. She helped us get our apartment with ease and is always eager to help or find information! Corporate should consider giving her a raise, shes too good at her job. Tyler was cool too.

Not really into reviews however I need to give out a huge shoutout to maintenance. For the light repairs around property and the work completed inside my nephews apartment that they have been doing. Great Job!! This property has recently improved a lot and has potential to keep exceeding expectations. Makes visiting my nephew feel more like home 😊

Terrible customer service. I've been working with a realtor to find a new place she is great. This complex was on her list of recommendations so I scheduled to take a tour. When I arrived no one was at the desk. When the woman finally came she never introduced herself and with a snarky tone asked what she could help me with. I mentioned I an appointment and wasn't looking for any one specific thing. As I wanted to see what floor plans were available to see what would work best for what and need. She seem bothered by the fact I didn't tell her specifically what I needed and need to narrow it down. Which is normal if not said with a rude or condescending tone. She didn't even bother to show me or tell me what floor plans they had to offer. Just seemed overall bothered she had to help someone