The Copley Group

have lived in a Copley Group apartment for the past two years, and unfortunately my experience has been consistently disappointing. The core problem throughout my tenancy has been a lack of responsiveness and communication from the company. When we first moved into 51 Queensberry Street, one of the main reasons we chose the building was the shared common space. It was a place we enjoyed and considered part of the value of the apartment. Without any notice to tenants, The Copley Group converted this common space into a private apartment. We filed complaints asking for an explanation. None were ever answered. Maintenance has also been extremely frustrating. We dealt with a persistent mice problem for a long time, and while The Copley Group sent people occasionally, the interventions were i

Copley promised a $400 discount on rent for referring people to sign a lease with them. I followed up many times with them for one year and I never received a discount or a check. Their office continued to say they would get to it, yet no one ever followed through on this promise. This is disappointing as I was supporting their management company with new tenants.

I have lived in my apartment managed by The Copley Group for a little over 6 months and my experience has been nothing but positive so far. Here are the factors contributing to my 5 star review: - you can handle leasing directly through TCG to avoid a brokers fee - this saved me $2000! - Kyle, who handles their internal leasing, is friendly and very helpful - I was able to request several maintenance items, including that my unit be freshly painted before I moved in - the maintenance staff is friendly and has completed any maintenance orders I have filed in a timely fashion - the online resident portal makes paying rent and filing maintenance requests easy - heat and water is included with the rent (for my building) - they offered me a reasonable renewal rate (no crazy price increase for

Overall I have been happy with my experience living at a Copley Group Apartment over the past 2 years. Fenway is an expensive neighborhood where even basic units are quite pricy, but putting that aside my experience with Copley has been excellent. Pros: 1. Location - very convenient to Longwood hospitals, the Fenway T stop, museums, grocery store, Target etc 2. Great maintenance team - rapid responses to all my needs, speedy repairs, quick to replace appliances as needed 3. Clean units and buildings without pests, damage etc 4. Communal laundry was well maintained, clean space, never had to wait for a machine Cons: 1. Cost - this is Fenway, not Copley specifically! 2. Buildings are old and thus the plumbing, heating etc is old. Tip: if you want to park in Fenway but not pay for a spot,

Lived in one of their buildings for a year. Had some heat issues, but overall, the unit was great and maintenance was responsive. My rental car was towed even though it had a temporary parking pass, but I did get them to reimburse the fee. However, the brokers the Copley Group works with are terrible. They don’t give adequate notice and they have no respect for your space or belongings. One of them came into the apartment even though I was sick and in bed and communicated that to them several times. The negatives far out way the positives in my opinion, please look elsewhere.