The Brook at Columbia

Moved in about 7 months ago and overall it has been a good experience. When we’ve needed things fixed maintenance usually gets it done within 48 hours and they are incredibly friendly. Our building is pretty quiet for the most part and the parking is great as well. The unit we live in is quite clean and we haven’t had any experience with pests. The only thing negative I would say is that utility bills are a little expensive and there are a lot of unattended children roaming around in the parking lot at all hours of the day but that’s more of a parent issue rather than the complex. Overall it’s a nice place to live especially being in the heart of Columbia.

The worst! I rarely leave reviews, but my experience at The Brook at Columbia has been extremely disappointing and frustrating. The service here is consistently poor, and communication is almost nonexistent. Every time I have tried to speak with the manager in the office, she refuses to engage and has been openly rude. It feels impossible to get a straightforward answer from anyone. The leasing office repeatedly tells you that maintenance will come “soon,” but no one ever shows up. My maintenance requests have been marked as completed even when nothing was actually fixed. I have had ongoing issues with plumbing, appliances, and even basic structural problems with the walls. Despite reporting these problems multiple times, nothing has been resolved. This has been the worst apartment exper

I’ve lived here for 2 yrs and I’ve yet to have my house completely fixed. Management does not address issues maintenance half fix things then lie saying they gonna come back never do. They don’t have any emergency services on site which is crazy but they want you to have rental insurance. This community is a joke. I really wish Ive done my research before coming here. Definitely will be leaving soon.

Review: I currently live at The Brook at Columbia, Apt 03 (5352 Brook Way) with another elderly tenant. I am an older adult, and for almost 30 days, we have been without proper heat, despite multiple maintenance requests and emails to management. The office has failed to respond in a timely manner, leaving the apartment uncomfortable and unsafe. Management shows no respect or urgency for tenants’ well-being, even for those who pay rent on time. There is only one phone number to call the office, and it is impossible to know who the manager is or reach them directly. Due to their repeated failures to maintain essential services, I am considering contacting tenant protection authorities. If you are considering renting here, be aware that you may face delays in critical maintenance, poor co

Been here 7 months and for the past 2 months my kitchen water hasn’t been working. Everything in here has been breaking ever since I moved here, because they just put bandaids on the problem instead of getting to the root of it. Put in 4 different maintenance tickets and nobody still haven’t came to see why the water in the kitchen doesn’t work. But let you have a balance on your account management will call your phone 3-4 times back to back just to ask when are you going to pay it. Paying a water bill and can’t even use the water. This place needs a whole new management department.