Thalia Gardens Apartments and Townhomes

Living here has been one issue after another, and the way this complex handles problems is unacceptable. Flooding & Mold: Our first unit flooded multiple times due to unresolved plumbing issues. Each time we reported it, maintenance only applied temporary “band-aid” fixes. As the flooding grew worse, mold spread into the dining room. Instead of properly treating it, staff sprayed bleach and wiped it down — a cosmetic clean-up that did nothing to solve the root cause. Health and safety were never taken seriously. Maintenance & Communication: We submitted multiple maintenance requests, many of which were marked “completed” without anything actually being fixed. Simple repairs dragged on for months. Communication was dismissive and unprofessional throughout! No updates, no timelines, and co

I would like to thank Ms.Delana for helping with moving into me and my fiance new apartment. The walkthrough was amazing and explained everything very well in detail. She made the process so much easier than a lot of places and i couldn’t thank her enough. I would like to thank the entire office as well. They were very welcoming and pleasant. Shout to you guys!

When first moving into the apartment in September of 2023, we had mold in both the kitchen and hall bathroom, including a leak onto an electrical outlet. Before we moved in we were not allowed to look through the apartment. In November of 2023 both the kitchen and hall bathroom were renovated while we still lived in the apartment. During renovations they completely gutted the kitchen and bathroom to the point it was not usable and the only thing they provided was a $50 Visa gift card. In the time that it took to do renovations they did not provide any alternate living arrangements. Our apartment has flooded multiple times due to leaking pipes or incorrectly managed piping. The piping still causes backups in the dishwasher which causes an odor in the kitchen and both bathrooms. Maintenance

The office staff is genuinely unpleasant and unhelpful if you can get them on the phone. If you leave a message you will not get a call back from the office. Maintenance is not any better. They do not return calls or complete online tickets. I have had multiple maintenance requests marked as complete when no work is done. Security is nearly non existent. Every time a complaint is brought up I am told there is nothing anyone can do.

My husband and I will be moving back into the Thalia Gardens community here soon - and we couldn't be more excited! Stephanie was (and always has been) a pleasure to work with and I couldn't ask for better support from a leasing agent. They're military friendly, dog friendly, and the community is very clean! Cannot wait to be back!!