South Lubbock New Home Center | Betenbough Homes

In the past, we’ve had some disappointing experiences with our home warranty service, but today was a completely different experience, thanks to Cooper! He was professional, respectful, and genuinely understanding of our frustrations. What stood out most was his willingness to take accountability for prior issues that occurred before his time on the warranty team. Cooper handled everything with kindness, integrity, and great attention to detail. Cooper is truly an asset to the Betenbough warranty team. The gentleman who accompanied him to complete the floor repairs was also excellent. He took his time, did an outstanding job, and his workmanship made a huge difference in the overall experience. I’ll definitely be requesting Cooper for any future concerns, as today’s visit completely restor

We recently needed some repairs on our new house by Cooper, including paint touch-ups, fixing the faucets in both showers, and replacing smoke detectors. He was great at communicating what needed to be done and always quick to find a solution. He showed up on time every day and got everything taken care of efficiently. We’re so grateful for all his hard work — highly recommend!

I just want to take a moment to let everyone know how amazing the professional skill set that Mr Cooper B has with the warranty team at Betenbough. We've been in our new home for a short while and have had a few minor concerns come up that we had questions about. First of all whenever we have sent our requests to the warranty team we were answered within 24 hours and scheduled with Cooper ASAP. Upon arriving at our home Cooper was extremely diligent and understanding of our issues, never once did he seem irritated or dismissive twords us. I dont know how to convey how important that feeling is for new home owners. Not only is Cooper confident in his passion for his work but his professionalism as a person makes all the difference. My husband and I are truly grateful for Cooper and the wh

Cooper was awesome during our 30-day post-move-in warranty check! He was friendly, professional, and took the time to walk through everything with me. I really appreciated how he explained things clearly and even pointed out how to avoid common mistakes as we get settled in. He made the whole process easy and stress-free. It’s clear he genuinely cares about the homeowners and takes pride in his work. Thanks, Cooper, for making the experience such a positive one!

We had some vinyl planks in the floor that were coming loose and I feared that it would be a terribly difficult fix, but I called the warranty team and they got us set up for an appointment the next morning. Cooper came and very calmly talked me through how we could fix the ones coming up easily and told me what to look for that might indicate any more complicated issues, which put my mind at ease. He was efficient and very friendly, and got the job done quickly! Great service.