Shana Gates - Craft & Bauer Real Broker

I recently purchased a beautiful home in Palm Desert, California, and I cannot say enough good things about my experience with Shana Gates and Ryann Hammond. I haven’t purchased a home in 25 years, so I was naturally a bit apprehensive about the modern process. However, Shana and Ryann made it feel effortless. From day one, they were extremely attentive, friendly, and went out of their way to assist with every minor detail. Their communication is top-tier; they were always available and returned every call promptly. The results they delivered were truly impressive: • Speed: We successfully closed escrow in under 30 days. • Negotiation: I was able to buy the home for significantly under the asking price. • Credits & Repairs: They secured a great credit toward the account to cover necessary

Shana delivered an exceptional level of service on our Palm Desert listing, setting a standard of professionalism and execution that is truly rare in today’s market. From the outset, she was an outstanding communicator—responsive, strategic, and consistently ahead of every detail—ensuring we felt informed and fully supported at every stage of the process. Her work ethic is remarkable. Even in a challenging market environment, Shana remained relentless in her advocacy for the owners, approaching every decision with intelligence, discipline, and an unwavering commitment to achieving the best possible outcome. She brought deep market expertise, polished negotiation skills, and the kind of calm leadership that inspires immediate confidence. Equally impressive was the quality of her presentat

Got the pleasure to help Shana’s client and list her home in Reno. With Shana being in CA she has been great with communication and assisting me in every way possible when needed. Her professionalism, experience and knowledge is top notch. I would highly recommend reaching out to her with any real estate needs.

Shana worked with me to sell our house in Los Angeles this year. She was incredibly detailed in her approach to researching and selling the house. Shana and her amazing team at Craft & Bauer used a lot of social media tools and specific AI tools to find a good number of potential buyers for our home. She was always straight forward and extremely professional. Highly recommended.

After speaking with Shana Gates, and outlining my maximum budget for real estate prices and HOA’s, she sent me comps that were largely well outside of the parameters we agreed to. I replied to her email and provided my feedback, reminding her of what I was expecting based on what we agreed to and there has been nothing but silence from her since. I'm the head of sales and customer support for my company and Shana is poor example of listening, following through and following up to customer’s needs. There is no point in working with someone who either does not have the bandwidth, the organizational skills or interest to meet minimum standards on behalf of her client needs. I’ve since found a competent realtor who listens and follows through. Try not to deflect, Shana, and work on improving y