Sentry Management, Inc.

HOMEOWNERS BEWARE OF SENTRY - Horrendous first impression of Sentry. They’re disorganized, untrustworthy, and incompetent. They sent incorrect invoices with wrong dates, wrong amounts, and are very unhelpful. Instead of offering resolutions or any help, Sentry will blame others. Had I known of Sentry’s poor service and incompetence, I would have never moved to home that Sentry “manages.” I will be looking to move immediately as I can not fathom dealing with Sentry for years. I had a wonderful experience with the builder of my home and Sentry has ruined it. Don’t make the same mistake I did, research the HOA management company before you close on any properties that use Sentry. When I called Sentry to ask questions about this incorrect invoice, I was lied to by the Sentry “specialist” and

Divisional President Brianna Massaconi and all of the Community Association Managers staff are very professional and knowledgeable. Office manager Colleen Knox is always pleasant and efficient. As a vendor, I am treated with respect and it is a pleasure to do business with Sentry Management.

We recently had to contact Sentry due to a water issue in our townhouse. I emailed around 10 pm not expecting to hear back that night, however Brianna emailed me back around midnight and said she would contact the maintenance team and someone would be at our home first thing that morning. At 8:30 am someone was at our front door, problem was located and fixed within a couple hours. I can't say enough about the professionalism, caring, knowledgeable and prompt/efficient staff. Thank you to Brianna and team that helped us so quickly to avoid a bigger mess.

I am new to the board of my development and so far Jackie and the Sentry team have been responsive and helpful. We are currently in the process of drafting a budget and I look forward to working with the team to plan out the best scenario for our residents !

I was dealing with an issue for over 2 months at my property. The new association manager Jim Leonard answered my concerns immediately and the issue was resolved within 24 hours. Whether by intervention or coincidence, I was very happy with the sincere reply and willingness to help.