Security 1st Title

If I could give 0 stars I would. The meeting was supposed to start at noon but didn’t actually start until 12:30. We got done closing at 1:15 and didn’t hear anything for 2 and a half hours when they already had our cashiers checks in hand a day before closing. We had to go back into the office just to find out that the closing agent hadn’t actually sent the package and they had to send it over to the Leawood branch again. Don’t know why w couldn’t get the keys when the Lee’s Summit branch already had the checks. I’ve never seen such poor communication not only between a company and its customers but also between branches of the same company. This was the first time using their company and will never use them again.

Oh my word, if you’re expecting professionalism, timeliness, or thorough preparation in a real estate closing, this is NOT your place. Here’s their bottom-line problem, they are a captive company who a major real estate broker “does all their closings with,” If you call their number, it rings to this major broker’s office. I guess if you get “all” of a broker’s business” you don’t have to worry about service. They try to run offices all over town, having employees run here and there, all to the detriment of whoever has the misfortune of working with them. Today, the day of closing, they had yet to look at the paperwork meaning we could not get our proceeds check today, as promised. This cost us money due to not having funds to pay off a loan. NOT ONCE did they apologize for their mis

I also wish I could give them 0 stars. This was our builder's preferred closer so we didn't have much choice. We've bought and sold before, in 2 other states. The closing was pushed back due to paperwork, we signed a contract 3 months prior and were thru underwriting early, but okay. The real issue is the paperwork at close was NOT correct. We found the mistake in final price and down payment at close. They should have checked they had the most up to date information. We had to start over, We've never had that happen before. We got a refund from them a week later, without explanation. Fees of some kind I assume. Still, we should not have to do the agent's job for them.

We had to use Kansas City Title when we moved to Overland Park from out of state. We closed in June of 2018 and anyone who has bought a house knows how impossible it is to know exactly why you owe what you owe for closing. You basically have to trust the professionals. It’s now January 2023 and I just received a check in the mail from Kansas City Title for $490 that they neglected to return to us for “overage payment on closing costs.” I suppose I should be glad they were audited so I got my money back but I’m completely disgusted that they had almost $500 of mine for 4 1/2 YEARS. Completely incompetent and unprofessional.

Do not work with them. They were supposed to hold my tax payment until my bank's escrow tax payment submitted prior to closing had posted and refund me the money they withheld at closing. They disregarded their agreement and went ahead and sent the tax money to the county leaving me to have to fight with big banks and tax collectors to try to get my money back. Go somewhere else. Poor attention to detail or blatant disregard for their clients.