RPM Group

Thank You! Thank You! Thank You! RPM Group delivered in the time of need! I have been renting a house for 2 years now and both times that I have had a maintenance need they have delivered above expectations. The first was with my oven element going out and door seal coming off. It was an older stove. They showed up with a brand new stove. not just a replacement but a new one. AMAZING! Then the day before a "huge winter storm" ice and snow, my sewer backed up from the city connection to the clean out. I had raw sewage coming up in my yard, if it didnt get resolved before the freeze who knows how long it would be backed up. I filed a maintenance report, included a photo and followed up with a call. I had an awesome plumber team that included the owner of Juniors plumbing at my door within 30

Absolutely the worst rental company I have ever dealt with. Comparable to Chris Gatley. Anytime there was a maintenance request I had to put in a notice and call for 3 days minimum to get anything done. It is stated in your lease they provide pest service every three months. Absolute lie! Never received it in three years. I paid for my own. Then when trying to move out, I tried to call to put in a notice. No answer for nearly two weeks. When I finally left a message because I had signed another lease, I was told I have to pay another full months rent to get out from under them because it was the 9th not the 1st . No one cared or even contacted me to talk about it until I had the utilities shut off and I received a message to say I'm still financially responsible for the property... I hadn

I was very pleased with my rental experience. The online portal made paying rent effortless as I was able to schedule auto payment to take place on the due date and then forget about it, knowing it would be paid on time. During my time renting the home, I only had one maintenance request when one of the garage doors wouldn’t shut properly. I submitted a maintenance request online and it was fixed the next day, not even 12 hours after the request. I would have no reservations about recommending to a friend or family member that they rent an RPM property.

I have rented from them for nearly 4 years now with no complaints until recently. 3 of the last 4 times I have taken the time to pay my rent, they aren't open! Getting less and less satisfied with their company! Poor way to run a business! UPDATE: 12/10/18 Well here I am again, complaining about RPM Group and lack of being able to contact them other than online. Kitchen drain has been clogged for over a week and can't even contact them to find out when it will be fixed. I have been on hold during business hours twice for over 20 minutes each time...no answer! I know if I call a plumber they will be here soon but I'm sure RPM wouldn't reimburse me, probably why they delay, hoping I will do just that. Looks like they have aspirations to be 417 Rents or Chris Gatley ie "slum landlords" as t

My daughter was applying for a house through RPM. She and all her roommates applied and each paid the application fee of $55. They told her a co-signer was needed so I applied and paid my $55 fee. The next morning they told her the house rented and we lost all fees paid. We spoke to Lori and she was easily the rudest and most unprofessional person I have ever spoken to in a customer service situation. She spoke terribly to me and even worse to my daughter.