Redpoint San Marcos

Very bad place to live don’t recommend. They offer a shuttle but apparently it isn’t “included” so don’t expect it to run all the time. They have a pretty big pool but I wouldn’t know much how it feels because it was out of order until October. The places are not very clean, the gym and amenities honestly are not great and for the price you pay everything needs to be replaced and clean properly. A lot of bugs in the apartments on the first floors and I also have had to submit about 50 maintenance requests because of all the issues.

The only redeeming factor of this complex is its price on rent. However, the system they have in place is frustrating. You can’t speak to anyone in the front office, you have to show up in person. Also, damages to the flooring and cabinets, window blinds, and doors from previous tenants aren’t fixed because there’s no deposit from previous tenants to actually fix them. As a result, you’re stuck with a hand me down units that’s been run down for years. The washers, dryers, and dishwashers are unbelievably outdated. If you can, spend an extra $200 to live somewhere else nicer.

Michael is the best maintenance guy. Any issue I’ve had has been handled quickly and he’s always respectful and kind. It really makes living here stress-free knowing maintenance is in such good hands.

Overall, my roommate and I have created a nice home at this apartment complex. However, there have been several issues that I have not appreciated as a paying tenant of over $900/month altogether :/ The pool has been shades of green for several weeks now, and has been this way many times over the course of my lease here. I have seen what it looks like when cleaned properly, and was told this condition was “clean”. There is often empty bottles and cans leftover in the pool area, which us tenants have received e-mails about. Some of the times I have been at the pool, I have seen individuals who are unhoused use the un-gated pool (some of whom appeared to be bathing) and later get asked to leave by staff. When I moved in last year there were often security guards that would patrol around the

This is the worst front office I have ever witnessed in any kind of business. I’ve called them a total 20 times in the past 4 months and they have not picked up once and promise to call back which they never have. I have had a lot of issues with the front office and management and everytime I go in person to speak to a manger they say she’s not available to talk because she’s busy. What kind of business turns away their clients/customers from speaking to a manager because she’s “busy” they will always find time to deal with customers it’s their entire job, if I have to wait 5 minutes it’s cool but I’m in there continuously asking for her, they go to the back for 30 seconds, come back and say she’s too busy. She’s not too busy to speak to a customer or find time to do so every single day th