Real Property Management Infinity

We had mold and water damage in our rental for 2.5 years. The owner refused to fix it, even after she had it quoted several times this past summer. Told each contractor that their cost was ‘too expensive’ (we have her on video). RPM did not support multiple maintenance requests, we told them over and over by email and phone. All requests were ignored and deleted by RPM. RPM is refusing to give back our security deposit. Stated that they gave it to the owner.

Refused to get owner to fix mold and water leak for 2 years of sending in maintenance request. They just canceled them an said the own will come an fix. This went on for 2 years. We finally move out an have the carpets cleaned and house cleaned. They never went and checked just took the owners work and they kept my security deposit because she said it wants done. I sent them documents about us getting sick from mold and copy’s of the letters from the owner that it is too expensive to fix the water leak . The documents for the cleaning of the house. Then they still refuse to listen and kept my deposit. Do not rent or buy from these people. They don’t care and will screw you over.

I have had several property managers over the last 16 years and Cris Bell and RPM Infinity is the absolute worst. I have called dozens of times and have never gotten an answer or a phone call back. They rarely answer emails. Their payment distribution is never on time. They over charge the tenant online transaction fees. They over charge just for showing up to the property. Hiring Cris Bell has been one of the worst real estate decisions of my career. Please do not make the same mistake.

We expressed interest in the property via Zillow and were incredibly impressed with the personal service we received from MC and her crew getting us set up with a great house within days of our first contact. Clear instructions, easy to use links, quick call backs and follow ups. Couldn't ask for more. Update- we are three years into the lease and still loving the RPM team. Tom comes out semi annually to check for issues and make sure all alarm batteries and filters are current. He is wonderful in spite of my noisy dogs and has always been cheerful and on time. I really appreciate his consideration for my schedule. Repair work typically depends on owner approval of the expense so I appreciate RPM handling that for us. Lots of communication whenever needed by both email and text so my hus

I was interested in receiving rental information for a property listed by RPM. Unfortunately they are difficult to get in contact with and negative reviews mentioned that. It is a red flag for a property management company to be unresponsive and short staffed. I see why listings take months to rent and Im sure they have maintenance issues out the whooha. Update: Responding to negative reviews faster than rental inquires, calls or emails is another red flag. Do better as a management company, as you just lost a prospective tenant.