Ravella at Town Center

Since July 2025, my husband and I have had to deal with dog urine and unknown liquids being dumped from the balcony above onto ours. Despite notifying management countless times, the neighbors continue to be given multiple chances, and nothing has been done to prevent this from happening again. As you can see in the photos, our balcony table was in perfect condition until continuous damage from the neighbors above caused it to expand and become disgustingly ruined. I can’t even decorate my balcony or avoid cleaning it, knowing that all my furniture will absorb urine from their dogs. This is a serious health hazard. There is nothing stopping urine, feces, or other substances from being thrown onto another resident’s balcony. The situation is unsanitary, disgusting, and completely unaccept

SECOND REVIEW UPDATE*** I am updating my previous review because the issue is still ongoing. After my first review, management responded publicly and told us to notify them if the problem continued. We did. Since then, we have received no response and no resolution. The upstairs neighbor continues to allow their dog to urinate on their balcony, which drains directly onto ours. When it rains, the urine residue reactivates and splashes onto our balcony table and floor, creating visible buildup and a strong odor. This is not only unpleasant, it is unsanitary. At this point, this is exactly why I refuse to replace my balcony table or continue deep cleaning it. It will simply be contaminated again. Residents should not have to repeatedly clean animal waste from their own balcony because mana

For the past three years, I haven't seen such rudeness from a property manager. She doesn't help the residents with anything at all. Dogs roam and defecate wherever they want. The swimming pool is full of all sorts of creatures, from lizards to snakes. The staff doesn't help with anything at all. I would really like to change the staff.

I can’t say enough great things about the manager, Rebecca at Ravella. When we needed to extend our lease, she went above and beyond to make the entire process smooth and stress-free. She took the time to clearly explain our options, answered all of our questions patiently, and made sure everything was handled quickly and professionally. It’s rare to find someone so responsive, understanding, and genuinely helpful. Her kindness and dedication truly made a difference for us. We’re very grateful for the support and highly recommend working with her!

I have lived here at Ravella for 7 years and seen changes which is common in any big business. 8 months ago we had new management come in and I watched the things that were being done to bring the property back in shape. Great job Rebecca...Arek...Keith....and everyone else on the staff. I really enjoy living here and being proud of my place at Ravella. You have everything out your door....Dining...Shopping...entertainment.....and best of all....Ravella. Also a shout out to Ashley and her counterpart whom are always ready to help and greet the residents with a smile on there faces. Thanks you guys and girls. You make living here even better.