Professional Community Management, Inc.

Procom is the property management company for Saxony Square in Upper Marlboro, MD. Our former property manager was great. Our 2024/2025 Board was pretty good as well. Ever since the Board switched hands and we began working with Savannah, things have been operating poorly. I tried my best giving the HOA and the PM the benefit of the doubt when managing the clean up after the recent snow storm. I've been through worse in the DMV, and the way this was managed was the worst. Snow that turned over to ice was pushed up against driveways, leaving people to undo that mess for 2 hours or more. I returned home on Friday from work only to find that the company contracted to clean up, dumped ice in my yard and on the sidewalk. I am livid. They didn't clean up around the mailboxes so the carrier can a

Ariolle is the best manager I have ever worked with. When I needed more information about various processes in the neighborhood, she stepped in with patience, clarity, and genuine care. She encouraged questions, took the time to explain the process, and made everything feel approachable instead of overwhelming. She showed me how to join the board, where to find all of our documents, and how to confidently plan and set up community events. What truly sets Ariolle apart is how much she cares. Many managers can feel distant or disengaged, but she is the opposite. She is present, responsive, and clearly invested in the success of the North Brook community. She communicates clearly, follows through, and treated me with high level respect As a homeowner, her guidance gave me real confidence an

Who Knew an HOA Could Be This Good? I recently submitted a request for some architectural upgrades and was fully prepared for the usual delays and back-and-forth. Instead, I was blown away by the turnaround time — under 36 hours from submission to approval. That kind of speed and efficiency is practically unheard of. Major thanks to Brittany B., Sue F., and Mike D. for making the entire process seamless. Their professionalism, responsiveness, and clear communication made a huge difference — it truly felt like they were on my team. You always hear that HOAs get a bad rap, and often for good reason — but not these folks. Procom Management Inc. is the exception. They set the standard for how an HOA should operate. If every management company worked like this, the industry would have a whol

I cannot say enough about how helpful Naomi has been during my fence application process! My first request was denied since it was outside of HOA guidelines, and I was so frustrated and discouraged because I needed the fence for my new puppy. Naomi was incredibly sympathetic, patient, and supportive. She guided me step-by-step on what I needed to do differently to have a better chance of getting approved the second time. She always responded promptly to my (many!) questions and emails, and she made me feel like my concerns truly mattered. Thanks to her guidance, my second request was approved, and I couldn’t have done it without her! I am so grateful for her professionalism, kindness, and dedication to helping residents navigate the process. Naomi is an absolute asset to the HOA, and I tru

I called ProCom Management, Inc., today (10-13-25) to inquire about securing an document needed for an application process. Ms. Savannah Coller received my call; she gave me a first option but quickly realized that option was more than what I needed. So she graciously invited me to send her an email and make my request so that she could respond with the specific document I needed. I never expected her to extend herself to assist me. For starters, I was impressed and pleased that she answered the phone after I typed in her extension! Thank you ensuring that your customers will receive a very personable and efficient business experience!