Pointe at Westlake

I love the location and my apartment is nice, however I had cockroaches the last 6 months and even with being sprayed many times they never went away. I have to leave because of roaches. No one should have to live like this. My upstairs neighbor stores recycle on their patio and dropped garbage down on my patio all the time. I complained but no result. When I spoke to the office they said you don’t have an infestation. I started leaving traps for their review to prove it. I went through multiple forms of sprays to help fight it and. Nope, they are still there. I feel sorry for the next tenant. D206. Good luck.

My experience at this apartment complex was nothing short of a nightmare. Where do I even start? Let's begin with the security door in the building that never worked. It was like an invitation for anyone to wander in whenever they pleased. And don't even get me started on the neighbors. They seemed to think it was perfectly acceptable to leave their shopping carts in the hallways, making navigating the building feel like an obstacle course. Oh, and the trash in the stairwell? Disgusting. It was like the garbage can was too much effort for some people, so they just dumped their trash wherever they felt like it. Let's talk about the elevator, shall we? It was a horror show. it was so dirty, I'm not sure they had ever been cleaned. It was like riding in a dumpster. And to make matters worse

If you could rate these apartments 0 stars, I would. To start, to anyone who could read these reviews before applying here, please do so! Please DO NOT apply here. From a cockroach infestation, to no response from a helpline, this place is an actual nightmare. I recommend a complex manager to be on premises 24/7 to actually attend the tenants living here. Would never live here again and will never recommend.

Perfect place to live if you love to be surrounded by filth! I’ve never seen an apartment so disgusting. For nearly $2,000 a month you’d think they’d be able to at least clean up the vomit in the common areas? I don’t think I’ve seen them clean this elevator once. It’s also constantly broken. It’s not gated so I constantly see random vehicles pull up to the garbage cans and throw away multiple bags of garbage in our already full bins. The garbage bins are *always* full, even a day after being picked up. Management is terrible. UDR as a whole is a horrible company. Will never rent from any UDR property again. They’ll run you dry and let you live in disgusting conditions. Rent ANYWHERE else. I promise it’ll be better than here.

Absolutely a nightmare to get in contact with anyone on site. There’s a “helpful” 24 hour app but response time is slow. I have never once met a member of their office staff or a property manager in almost two years of living here. The emergency line goes to someone who relays a message via text message. Avoid at all costs.