PNC Bank

My mother and I both had a great experience at the PNC Bank in Suncrest Towne Centre. The staff was friendly, patient, and professional. Lexi helped us open our accounts and explained everything clearly. She treated us with respect, took her time with us, and made the whole process smooth and stress-free. We both appreciate the excellent customer service and recommend this branch to anyone looking for a reliable and welcoming bank. Thank you to the Suncrest Towne Centre PNC team!

1 Star – Hypocrisy, intimidation, and a long history of misconduct I received a call from PNC Bank where they explicitly stated the call was being recorded. When my company informed the PNC executive that we would also be recording—for accuracy and protection—we were suddenly told that PNC policy prohibits them from being recorded. That is either a misrepresentation or an outright lie. You don’t get to demand unilateral recording power while denying it to the other party. That’s not professionalism; that’s intimidation. What makes this worse is that PNC’s behavior fits a documented pattern. PNC Bank has previously entered deferred prosecution and regulatory settlements related to illegal and improper conduct, including failures tied to compliance and oversight. The bank has also faced mu

My father passed away, recently. I have never lost a parent so I didn’t know Much about being an executor to an estate. Katherine at the Morgantown branch Was excellent. She walked me through everything and answered every question that I had. She made the process super simple, which I am thankful during a time like this.

Our Au Pair set up a PNC account when she arrived in West Virginia a few weeks ago. Her initial placement didn't work out, so she got placed with us in Washington, where there aren't any branches. She has been completely unable to access her online banking, despite both us, and our program manager independently trying to help her. I suggested she call the branch, and she called the contact on the business card during business hours, left a message, and she hasn't gotten a call back. I don't understand not being able to call her back! I am advising her to close the account and help her open an account with a bank that has nationwide branches and is accessible locally. That way if she goes to another family for the 2nd year of her program, she will have access to a branch anywhere in th

I recently opened my accounts at PNC and have had great service from Casey and Lexis. They are very friendly and have been most helpful for all my personal banking needs. They even recommended the High Yield Savings account, which currently offers one of the highest APY's I have seen; if you're in an applicable market, it's a great way to diversify investments.