Pinnacle Real Estate Management

This is the worst management company in the world with the worst customer service I have experienced anywhere in my extensive global travels. If you can avoid them or cancel and get a refund I would. Dealing with them is like herding cats. The palms staff is even worse. They walk away from you while speaking to them and shut the door in your face. They hide in their little rooms behind front desk and treat you like a cockroach if you need anything.

I'm a Realtor. I typically get the Rules and Regulations and Master Deed from the HOA's Property Management for my Buyer and Seller Clients and it's usually a process that takes a few days and many times they charge up to $50 to email such a packet of information. This afternoon I asked for this packet for a condo that I am selling and I got it by email within the hour at no charge. This was the fastest response ever! I also had specific questions about the rules and regulations and the person I spoke with, Emmie, knew all the answers and clarified everything for me in minutes. She was so professional and helpful! I was really impressed! This was definitely 5-star service. Thank you Emmie and thank you Pinnacle for having such a star performer on your team!

I have never dealt with a more unprofessional company in my entire life the lady that I spoke with on the phone talk to me condescendantly telling me that I need to shut up. Which is the most unprofessional thing I have ever dealt with I don't know who's running this company and who they're hiring but you don't speak to people like that. Such a crooked company

Leslie Falls is one of the rudest individuals I have ever dealt with! And us owners pay her salary!

Anna has been extremely helpful in ensuring I had all the information required to be knowledgeable about a condo purchase and the HOA interface / expectations. Bless you!