Peabody Residential

Our experience with Peabody Residential was great overall. The team was friendly, approachable, and always helpful, which made our long-term stay easy and comfortable. The place was cozy, well kept, and really felt like home rather than just a rental. What made the biggest difference was how welcoming and supportive they were throughout our stay. We’d happily rent with Peabody Residential again and would definitely recommend them to others.

LANDLORDS: If you care about your money, do your research on property management companies because Peabody charged us consistently without any concept of an itemized receipt for maintenance. Upon asking for one, Peabody refuses to provide one. We had no idea how many hours, labor rates, nor materiel costs incurred . We only knew what's being fixed for a magical cost, not how. If you're looking for a transparent company, Peabody isn't it. They do not act in good faith. We know we're not alone, even the tenant noticed some discrete practices of the venders that Peabody contracts with. The venders will shut the door to areas being worked on workout any explanation, most likely to avoid any sight. Noting adds up with Peabody being a candid company.

I highly DO NOT RECOMMEND THIS COMPANY! RUN!!! This company has been terrible to rent from. Once money is exchanged they do not answer tenant calls. Despite my move in report citing the house smelled of cat urine - they did nothing to address it. They didn’t clean the property and once we moved in it took weeks to get this addressed. You have to use an app to contact them for maintenance requests to which they charge you a fee for each request. Shameful. I had to use certified mail to contact this company and only then did I receive communications. I tried to visit their office - they just rent an address- they are never actually there. The director of operations Kelly is awful. She doesn’t address concerns in a timely manner and only when she believes you may sue does she get her act to

Great experience working with this team. They respond fast, keep you updated, and handle issues with care. The communication is clear and you always know what to expect. The service feels organized and reliable. I recommend them to any owner who wants their property managed the right way.

The team was friendly and responsive from the moment I reached out. They completed the job ahead of schedule with great attention to detail. Every member was courteous and knowledgeable. I’m very satisfied and will definitely use their services again!