Park West End

Extremely mediocre apartment complex. I lived here for a year and was counting down the days of my lease ending towards the end. The apartments are dirty when you move in (carpet stains, dog hair everywhere despite not owning a dog, dirty floors, etc) and there are so many silverfish. We did not have a roach problem as other reviewers mentioned, but found many spiders and other bugs. Our microwave was broken for the first several weeks we moved in due to the leasing office having rules on the maintenance team ordering a new one for us. We also had multiple issues with the toilets, showers, water heater, and fridge breaking. Federico was the only kind leasing office staff and others were passive aggressive. The only good thing about this place was open parking for residents and guests and

I moved in at the beginning of October, and so far it's been a really charming community. Federico was an absolute pleasure to work with. Everything was clear and transparent when it came to fees and policies. The amenities are great, and they do a good job communicating about what's happening around the property. One morning around 7am, I had a surprise leak and couldn’t shut my shower off. Maintenance showed up within 20 minutes, and the tech was professional and got it fixed quickly. Everyone here genuinely seems to care, which is rare for an apartment complex. Part of what prompted this review is how the team handled a recent community event. They had planned a trunk or treat for the complex, but due to low turnout, they couldn’t hold the full event - which is understandable since Octo

I’m extremely disappointed with my experience with this place. I clearly contacted the leasing office and confirmed in writing that I wanted to cancel my application and would not be moving forward. Despite that, they sent my file to collections, which is completely unacceptable and unprofessional. Communication was poor, and it feels like they ignored my messages entirely. I would warn anyone to get everything in writing and be very careful before applying here — they clearly don’t handle cancellations or communication properly. I will be filing a complaint against this business for illegally doing that, I have all documents from the leasing agent who said she will cancel the application

When we moved in, there was a miscommunication that led to us not getting the apartment that we initially were promised (in terms of some kitchen counters we were expecting). The apartment complex did send a renovation team to do what they could to make the apartment as close to our original expectations as possible, though there were a few things that were not able to be changed. I will say that the maintenance team is top notch. The community is very safe as well with plenty of parking. My one major complaint is that I think one of our neighbors smokes marijuana indoors because on many evenings (particularly on weekends), we smell it coming through our air conditioning vents and it stinks our entire place up, giving me migraines and causing my partner to experience reactions. The smell

I've lived at Park West End for almost 5 Years and have loved living here. The complex is quiet, clean, maintenance and property management are always quick to respond to emails or maintenance issues. The amenities are wonderful, I've enjoyed swimming in the pool and using the gym. It has been a wonderful place to live the past 5 years.