One65 Main Apartments

LOVE, LOVE, LOVE IT HERE! I'm new here and completely floored by all of the amenities! I finally have a personal trainer, which is my favorite amenity thus far! They even have a "handyman" as an amenity! No more hanging crooked pictures for me! LOL! I'm especially looking forward to the summertime to enjoy the outdoor spaces and views of the city for the July 4th fireworks! Also, the maintenance crew are very responsive (shoutout to Al, he's the BEST) and the Leasing office team are SUPER HELPFUL! LOVE those ladies! It's going to be hard for me to go outside because all I want to do is stay home and enjoy my apartment and amenities!

Some of the worst service I've ever received. Would not let me into my room because the lock box wasn't working. Made me wait over 5 hours just to tell me they couldnt figure out who help me. And would keep pointing fingers on the phone at each other on who's problem it was between front desk, leasing and maintenance. The maintenance person sounded like a real degenerate and laughed at my when I had him I've been waiting 5 hours at the front desk with my dog to go into my room. And basically said he didn't care. As nice as the front desk person was they didn't know what to do and was basically helpless. So I left and found another place for the night

Shayne did an amazing job today helping us with our HVAC system. It suddenly stopped working last night and he came in and immediately will have a company come first thing to repair it. He also came and brought a large AC UNIT, installed it alone, and was super friendly! Definitely a great help today, thank you Shayne!

The worst customer service ever from this concierge person! The lady who was with him was so friendly and helpful and polite. Him, on the other hand, was so rude and disrespectful! He asked me to set outside the building and said literally “If you come outside I will show you what I can do!”. I went outside with him and he was afraid of the phone camera! Zero customer service, zero communication and zero respect! Wow! What kind of employees do you hire in this building!

Super SLOW on everything! I had trouble connecting with their leasing office consecutively. No one responded to my "book a tour" request online, so I physically went to the building hoping to speak with someone in person. The front desk told me they don’t accept walk-ins—which I respect—he was then kind enough to call the leasing office for me to check availability. No one picked up. I even called again after leaving the building—still no response. I only received a reply after I got visibly upset at this problem and questioned the front desk when can I hear back from them, and he kindly sent a message to their internal work group to get someone from the office to respond. This is unacceptable. I’ve applied to other apartments later than this one and already signed a lease elsewhere but