One Canal Apartments

I'm so happy that I found One Canal. As a mature adult and former renter, as well as home owner, my expectations are high and my tolerance for poor management is low. I had selected another apartment building in Scott's Addition before I looked into One Canal. That property management company there lacked consistency and effective communication. One Canal under DF has been wonderful start to finish. Zero issues. The property manager Grace is a treasure! She was so helpful, honest, and responsive. The building is newer, has nice amenities, and very respectful tenants. This has been the best experience I've had in Richmond. I love my new apartment.

We were searching for a short-term lease on a very short time line and One Canal Apartments was one of the very few places in Richmond that offers flexible, short term leases. We were dealing with a shortened timeline and Grace was amazing in assisting us in the lease signing process and getting everything completed super quickly. She was extremely responsive and helpful. The apartment is amazing and close to campus. Exactly what we needed. Highly recommend!

Management quality dropped sharply after the new team took over. In June, my parked car was hit overnight in the apartment garage by a corporate renter for $4000 of damage. Management showed me the camera footage and said they’d send it (and photos) to insurance, but they then stopped responding to emails and calls, started making excuses, and never sent the file despite multiple follow-ups. My claim stalled and was eventually denied as a result, as the footage was the ONLY thing they needed. Separately, Virginia requires landlords to deliver a written security-deposit disposition within 45 days of move-out, mine arrived a little over 60 days after I left, only after repeated reminders. Amenities are one thing, but communication and accountability matter a lot more, based on my experience,

I’ve had to throw out all food in my fridge twice because it stopped working, requested maintenance on microwave twice and it still doesn’t work. So all in all prepare for the worst appliances you’ve probably ever owned and being well know by the maintenance crew, as a resident I’m thoroughly disappointed

This is a newer apartment building <4 years old, so the ratings here can be rapidly changing based on different management. The building itself is not bad, with each apartment being spacious and well organized, but there were some faults in the beginning that really drove the early reviews. The original management had consistent faults in communication with regards to fire alarms, trash, and miscellaneous troubling issues. However, the new management over the last year or so has really been cooperative and flexible with any issues. They are quick to communicate with you, have maintenance on staff that can respond quickly, helped out during the water crisis, and at least tries to learn from previous mistakes. The only downside I would say is the lack of a big dumpster for non-cardboard t