Northeast Home Loan LLC

the online service number ending in 2727 is horrible on the phone for 1 1/2 hrs and still no assistance not everyobe knows how to use a computer !!!!!!

We’ve had a mtg with NEHL for almost 10 years. When servicing was done in house the customer service was always exceptional. They went above and beyond. Since the servicing was sold, we’ve done all transactions via the website which has always been very easy and user friendly!

We have had our Morgage with NEHL for 10 years this month. I am so thankful for all they did to help us get a great rate and make it so easy and stress free. We would recommend NEHL to anyone who buys a home. Cathy McCarthy

Northeast Home Loans is totally dysfunctional. They claim I have not made a payment for over two years yet I have all cancelled checks endorsed and cashed by them. Phoning their customer care line is a waste or time. You will start over every time with a new incompetent person, most can't speak English. Stay away from Passumpsic bank. They have been allowing charges to my debit care that was cancelled by them 2 years ago.

We have a mortgage loan with this company. We are constantly put on hold multiple times, and never get the same person on the phone. On top of that we have been told different things from different people working there. The customer service is low, as well as the consistency being off. These issues have resulted in $1000's in late fees. 1 star, use another company. Erica B in customer care department was not helpful. On hold now 45 mins in....