Nicole Francis at CrossCountry Mortgage

I’m sharing my personal experience because it raised serious concerns for me. Nicole originally helped my partner purchase his home in Tahoe Vista. Years afterward, while I was living there with him and our daughter, I noticed that the communication between them continued long after the transaction had closed. Over a period of several years, I observed ongoing contact that went far beyond what I personally would expect between a broker and a former client. For example, I once discovered my partner speaking with her privately around 12 p.m. on a Saturday, and later found him in a locked room having another late-night conversation with her around 11 p.m. When I asked why business discussions were happening at those times and in that manner, he told me she had been “like his therapist,” and N

Nicole and her team are amazing. Very easy and friendly to work with. Nicole is very knowledgeable and creative with finding ways to get you the best loan possible. Buying a home includes a lot of detailed steps and hard work with a lot of communication. I was able to close early with Nicole. Her team is very tech savy and will talk you through every step of the way and make it easy for you. Ultimately, you want a creative and trustworthy broker and Nicole and her team are a one stop shop.

We met with Nicole before even starting to look for a house and I can honestly say that reviewing our financial situation with her was what made us feel ready to buy. Prior to that I don't think we really understood what we could afford or the loan options available. We found a house quickly and Nicole walked us through every step of the process. We were out of town (and the country) during much of the loan process and she was patient and available whenever we were. Nicole was truly a pleasure to work with and we couldn't recommend her more highly.

Nicole Francis was a delight to work with in obtaining a loan for our Lake Tahoe home. She expertly dealt with both my husband and me, both together and separately to collect all information required in our unique circumstances. She was with us from the beginning to the end of the loan process which was a refreshing departure from working with a cookie cutter loan company. We have purchased properties from both small and large loan companies, but I would recommend CNN Mortgage (and in fact, already have) to friends living in the Tahoe area based on the personal attention we received from Nicole and her colleagues at CNN Mortgage. She was always pleasant, accommodating, helpful, and kind throughout the entire process.

Nicole made closing on our house simple, moved quickly and really pulled us out of a bind [created by another company] with ease and grace under pressure. Every single thing Nicole said she would do, she did AND for lower costs, better interest rate and better mortgage structure. We're already looking to work with Nicole again and feel excited at the opportunity to build our future with her expertise on our side... Thank you, Nicole and CNN Mortgage!!!