Neville C Johnson Real Estate

I've lived at my current property managed by NCJ for almost 4 years and have had a great experience overall. Management is friendly and quick to respond to maintenance requests, and they’re always willing to help out. One time, USPS ignored my hold mail request and delivered packages while I was out of town. I was worried about them being stolen, but Mr. Johnson personally picked them up and made sure they were safely delivered to my apartment. Really appreciate the extra care and responsiveness from the team.

I've lived in the same rental for six years, and in 2024, the property management switched to NCJ Real Estate. Since then, it’s been by far the most pleasant experience I’ve had with a property manager in Richmond. They don’t charge unnecessary fees, the staff is incredibly friendly (I've spoken to Treena the most, she is great), and their responsiveness is outstanding. When my dryer broke on a weekend, I received a call from Nellville himself at 8 PM on a Friday night. I can’t say enough good things about this company.

The best people to rent from. I’ve dealt with my fair share of nightmare landlords living in Richmond over the years, and Neville and his team are a cut above the rest. Whenever I had a maitenance issue, it was addressed immediately and nothing was ever swept under the rug. They were always kind, courteous and helpful. It was a pleasure being a tenant in one of their properties. The apartment I had was beautiful, in a great location, with updated appliances and the best water pressure in the shower! Truly the best living experience I’ve ever had. Zero complaints over 3 years. Thank you Neville and co! You guys are awesome.

Very unprofessional. At move in another tenant’s items were still in my bedroom, parts of the wall and floor were missing and it was generally disgusting so you could say they’re not thorough with their properties between tenants. During the two years I was there, I only had two maintenance requests satisfactorily completed, the rest were ignored. I’ve overheard racist/classist banter in their office, so don’t expect respect. They gave use of my driveway to multiple construction crews that were not working on my property. They encouraged graffiti by never removing any to begin with. The electrical system sucked and it was very easy to blow a fuse. They never gave notice of anything - like opening the door to see they took off the front porch. They’ll promise your security deposit and then

I met Neville Johnson in 2007 after deciding to explore using professional property management instead of doing that myself. After meeting Neville, I signed up. It turned out to be a great decision. My properties have been consistently rented since that time and I have found that my repair costs and vacancies have both dropped. It was a pleasant surprise to learn that the fee for management was really paying for itself. As an owner I have found Neville and his staff - Treena and Gwen to be great to work with and easily reachable. Neville also served as my realtor as I bought rehab properties. His advice and knowledge were incredibly valuable in making repair estimates and deciding what to buy and what to leave alone. If you are looking to do rehabs or flips, it is hard to imagine a m