Munson Hill Towers Apartments

I’ve been a tenant at this apartment property that managed by Akelius team under Bonnie as the Property Manager and David as the Supervisor Technician for over a year, and their team have been responsive and very supportive of me. Comms between me and them whether meeting directly in person, by phone or emails also pleasant and responsive in all directions. I got to know them as people and their respond and work have been pleasant and professional. Many times David and his crew did regular maintenance in my unit, and most recently David, John and Rojelio did awesome job in repairing the air duct ceiling dry wall in my unit!. Also, Glenn the Leasing Professional onsite is a pro and friendly. Last but not least, kudos to the cleaning crew who maintain cleanliness of the carpeted hallways dai

I reported a washing machine issue when it began making loud noises and failing to drain. I later received a phone call stating the issue had been fixed. This was false. When I attempted to use the machine, it was still not working and showed the same maintenance error. I then went back to the office with proof that the repair was not completed, which resulted in wasted time and unnecessary frustration. Instead of acknowledging the mistake, the office manager was aggressive, dismissive, and showed no concern. Despite a major snowstorm expected to last several days, I was repeatedly told this was “not an emergency,” which was both unreasonable and concerning. Rather than taking responsibility for incorrectly marking the issue as fixed, management repeatedly shifted blame onto me. I pay mo

I've lived here for over two years now and have enjoyed my stay! I recently contemplated moving to be closer to work and lessen my commute, but working with the leasing manager, Nancy Tocre has made my decision very easy! I've wanted a bigger space for awhile, and she worked with me, letting me know when apartments became available that best fit my needs. We negotiated a fair price to resign a lease and I couldn't be happier. Nancy's communication has been frequent and positive. David, the building supervisor is also amazing :) He responds quickly, and doesn't quit until the job is done. I'm happy to call Munson Hill Towers my home!

The apartments are newly renovated and conveniently located right off Virginia State Route 7. Maintenance crew is good. However, the leasing office experience has been disappointing. They are extremely slow to respond to communications and any non-maintenance related requests. I hope the management improves to meet the expectations of both current and future residents.

Hello, Munson Hill Towers is a great place to live. The apartments are welcoming and the amenities are adequate. Maintenance is always prompt and provides immediate solutions to our needs. Furthermore, Nancy Tocre, the Property Administrator, provides personalized attention. She is very attentive to the tenants' needs and, with her friendly, respectful, and professional manner, was instrumental in making all the administrative procedures easy and, overall, ensuring our stay here was very pleasant. I definitely recommend living in this building.