Monticello Apartments

The service is very bad and the maintenance service is never fulfilled. The dogs are on the shepherd and they don't pick it up. Their feet are always full of poop. They say they have a gym but there isn't one. The washing machines don't work and they say they are included and they don't work. The apartments are flooded. I don't recommend it at all. Bad customer service.

Have loved living here the last 8 months! The office ladies and Mario are super friendly! Safe neighborhood. Quiet neighbors. Gonna stick around a while.

I’ve lived here 12 years. I’ve been thru several management, and this one is a keeper. They are very attentive. It’s my opinion that all the negative feedback people need to give this team of management a fair wait time. I’ve had my troubles thru the years; air conditioning, flooding, water going out all the time, etc…I’ve learned to take it in stride. This team is trying their best to make it right. This is my home!!

I went into speak to Linda Moye, about an issue I had in my apartment. Not only did she update me on when issue will be resolved, she engaged in conversation with me and make me really feel like I picked the perfect apartments to move into! Linda make me feel like family more than a tenant. So if you go to Monticello apartments on Bailey, you will get a warm welcome and friendly conversation!

I don't normally take the time to post reviews but for the sake of people considering this property, I'm going to. This is obviously anonymous but the onsite staff and the regional manager will know who I am. My experience at Monticello has been a nightmare to say the least. Maybe some people have a had a pleasant experience but I have not. I've been ignored, lied to, laughed at and bait and switched. The RM has done nothing but make excuses and offer fake apologies. No compensation of any type. Actually, all of her solutions cost me money, go figure. My unit's kitchen has flooded not once, but twice. The A/C doesn't cycle like it supposed to and runs non-stop. The make-ready condition was really bad. Paint splatter all over the floor. Candle wax drippings in random places, kit