Manhasset Crest

Buying our Toll Brothers home should have been the realization of a dream. Instead, it has been a nightmare of poor workmanship, nonexistent quality control, and dismissive customer care. Major Construction Defects: Water Intrusion Ignored: During construction, our first floor window leaked into the basement during rainstorms. We escalated to on-site management and even the VP of Production & Quality, providing photos, videos, and meeting in person. The fix was denied and construction moved forward. Basement Water Intrusion: Significant humidity was noted at the basement windows. It turned out to be water intrusion along the entire length of the home. Despite removing insulation and checking plumbing, no fix was identified and we are still left without an answer / resolution Structural

We closed on our Toll Brothers house in Dix Hill in Dec 2024. I am writing this really to inform other potential buyers what they may be getting into since Dix Hills and Manhasset have largely the same team/employees/subcontractors. Honestly, I wish I was warned. A day after closing, we had a major leak into our basement. The finishes were not what was expected from a “luxury” builder like Toll—stairs with nails popping out, a messy/sloppy paint job, defects in the drywall, cabinets that do not align, a window that was installed incorrectly allowing hot/cold air in, etc. I understand that things happen in construction and some times repairs/re-dos are necessary. Unfortunately, Toll has really been minimally responsive to repairs. We have been in our house for almost 6 months and sti

Great location. The entire team has been very accommodating. The project manager Justin and Caina, has been phenomenal to work with - Toll Brothers provide weekly calls with updates and design decisions so we were never out of the loop.

Upset that they took down a beautiful mature forest for more condominiums. I hope they incorporate alot of tree plantings into their neighborhood.

They post open house online but turn out to be a no show.