Lumen

First, I want to say that this is a nice apartment community. I visited a friend here several times and liked it almost immediately. That friend recommended I move here, especially since I recently accepted a job in Houston. The pricing is also more affordable compared to other apartments in the area. I applied online, but my application was declined for “insufficient rental history,” which was surprising given that I have lived in the U.S. for over five years and have paid rent consistently throughout that time as a student. The leasing agent, Nancy, requested additional rental history, which I provided promptly—only for my application to be declined again. Unfortunately, the communication and support from the leasing office have been very disappointing. Emails have gone unanswered and

I had the pleasure of touring with Melinda, and she did an amazing job. She was thorough, took her time explaining everything, and made sure I understood each detail without rushing through the process. She asked if I had any questions throughout the tour, and impressively, she answered most of them before I even had to ask. This is exactly the kind of experience I expect when visiting a leasing office—clear, detailed information and leaving without feeling uncertain or overlooked. Even if I don’t end up leasing here, I wanted to take a moment to recognize Melinda’s professionalism and attention to detail. She truly represents what great customer service should look like, and I hope her peers take note of the outstanding job she’s doing.

I moved here in May 2024, and from the very beginning, there have been constant problems. The garage gate has been broken most of the time, allowing random people to easily enter the property. There have been incidents of strangers sleeping in the lobby, wandering freely around the community, and even breaking into apartments. Since living here, I have experienced countless issues: • Car windows being smashed and cars stolen. • Tires being stolen right off vehicles in the garage. There seems to be no functioning security – either they don’t exist or they simply don’t do their job. It feels like no one is even monitoring the cameras. Package theft is constant. The lockers are broken, and the mail room door for oversized packages is almost always out of order, so boxes are often left outs

As a new resident here I have to say I received exceptional service beginning with the tour facilitated by Melinda Martinez. Melinda was kind, upbeat, and professional. After the tour Melinda M, Salesian R, and Mia Orebo were just as supportive during the application process. This team of women were very dedicated and hands-on during my application process. I am immensely grateful for the support and opportunity these ladies provided and my daughter and I love our new home. Thank you! Thank you! Thank you! Sincerely Janolyn Jackson

I lived on the property for a year and wasn’t pleased with my experience. While the units themselves were very nice, it was the community and other residents that made the experience not good. To start the office staff had a new group of people running it about every two months or so. This made it extremely difficult to communicate with the office, or get any sort of consistency within the community. This also left me feeling like people in the front office did not understand the questions I was asking or what I was talking about. Secondly, there are many residents there that did not care about the cleanliness of the property. Dog poop was all over the place, trash was left in the hallways, and the hallways frequently smell like marijuana. For the amount of money I was paying I felt that i