Lori Gill & Associates Property Management & Leasing

We spent a year at one of their properties, and it was a frustrating and, at times, confusing experience. They repeatedly demonstrated that they can’t quite follow through on delivering any level of customer care, trustworthiness, or tenant support. They are quick to respond to requests, but often give wrong or incomplete information. Responses from their team were often short-tempered—a few downright rude—which left us bewildered, especially given the infrequent and authentic nature of our inquiries. It really wasn’t encouraging, and didn’t inspire us to care for the property as if it had been our own. The repairs and upkeep that had been done to the property before we moved in seemed to be very low quality and incomplete in places. I recognize this may be the fault of the owner rather

Really frustrated by my experience as a property owner working with LGA. I won't out the property manager publicly, but the best word to describe them is feckless. The fundamental failure was a complete absence of property inspections that would have caught serious issues while they were still manageable. The tenants had illegally converted the basement into a separate living space with a makeshift kitchen and were clearly subletting it. Significant water damage and mold developed in the property that went completely undetected until after the tenants moved out. This damage should have been identified through regular inspections, but LGA failed to conduct any meaningful oversight of the property's condition. By the time the issues were discovered, I was facing tens of thousands of dollars

Lynn Douglas has been a safe pair of hands and has taken care of my rental property for a year now. I hope to live in it one day so it is even more important to me that it is well taken care of. Lynn is conscientious, thoughtful and willing to work together on who does repairs/improvements and make choices regarding the unit. I appreciate her professionalism and am grateful Windermere has a rental division! I have been a hands on landlord - no thank you, no thank you, no thank you!

Candice Feldman was my property manager while I lived in Capitol Hill. She was effectively useless when it came to dealing with my concerns but was more than forceful when it came time to collect. I highly recommend that tenants and landlords look for a property manager that is not Candice Feldman. Can not rate her poorly enough

Jeni has been amazing to work with the past few years. She has been super responsive, friendly and helpful in finding solutions to any property issues that came up. If you're an owner or a renter your life will be much easier with Jeni looking after the property -- highly recommended!