LoanSnap Holdings Inc.

TLDR: If you decide to go with LoanSnap for a refinance, I would proceed with caution and do not get pressured into giving them the $200 credit hold to lock the rate. My overall experience with LoanSnap was negative. 1. They collect a 'refundable' $200 credit hold to lock your rate. They actually use this credit hold to deduct the $18 credit check fee (in case if you decide to withdraw your loan from them, like I did). 2. Their promise to match the price of competing refi offers is false. I shopped around after locking my rate with LoanSnap and found another company with a better closing cost. LoanSnap could not match it and just put my application on hold. 3. The loan officer I worked with was very helpful in the beginning with explaining the whole process to me. I appreciated that sinc

LoanSnap was able to lower my rate and the process was very easy, though it did take almost 2 months to complete. Most of the time, if I needed to talk to Jacob, my loan agent, he would return my call within a couple of hours. Their Low Rate Guarantee is also a plus.

Wow this lender is bad. They offered me a great rate, which is the primary reason for choosing them. It took two amd a half months to close a very basic refinance and there was no communication from them to me. They use a chat feature on their web page and a tracking tool to monitor the progress. BUT, they don't update the tool and the only thing they posted in the chat was generic template messages. They don't answer the phone. I called dozens of times trying to get an update after weeks of no communication and no updates. Every time I called I was routed to a general voice mail box. There was no way to contact my loan agent directly. They don't respond to questions. Let me say that again, they will not respond to any questions, queries, request for update. They do monitor the chat becau

If your are looking to close fast look elsewhere. Was promised 30 days so I didnt push too hard on the interest rate. 45 plus days and I am still waiting to be approved. Have gotten the same scripted call 3-4 times so far. It goes something like this.... “ I got some bad news, you’re going to think we dropped the ball or don’t know what we are doing but it is going to be a few more weeks...blah blah blah” I can’t say much more than that because I can’t get past the first stage. I submitted all requested paper work the same day. Nothing is complicated with my application. Excellent credit score, loan ratio, debt to income everything is ideal. I would look elsewhere. Update: 3 weeks later still no progress on my loan. This company is a joke. Either they have dishonest loan agents or are co

These guys are the absolute worst and deserve "zero" or "negative" rating. I started my loan application with LoanSnap on 07/14/2020 giving all the documents and stating our income to the last penny and today (10/02/2020) I get a call, they can't do my loan. All the documents were submitted before 07/20/2020 and we signed off the initial edisclosures on 07/20. It is ridiculous they inform me after 81 days that my loan can't be done. LoanSnap is absolutely the worst. STAY CLEAR OF LOANSNAP.