Lighthouse Apartments

I recently visited the property and had a wonderful experience thanks to TJ. She introduced herself as the maintenance supervisor and was incredibly knowledgeable, kind, and professional. Even though the leasing agent was unavailable at the time, TJ stepped in and provided exceptional customer service. She was extremely helpful, answered my questions thoroughly, and made me feel welcomed and informed during my visit. Her willingness to help truly stood out and made a very positive impression.

Terrible customer service. They treat you with a bad attitude and answer questions in a forced manner. They don't help you with the application. I don't know why these people are there if they don't like doing their jobs. Especially the Spanish-speaking person at the entrance named Italia. Likewise, the person in charge or their supervisor in the back office. My wife and I had the complete opposite experience with Rebecca Byrd, who is attentive, polite, approachable, and empathetic. She should be in charge of that office. I hope you follow up on my comment for the good of your company. I hope it's not just a waste of my time. Thank you, and have a good day.

I had a tour schedule with Rebecca, she has been more than helpful. I ran into traffic coming from far out and she was sweet about me moving the time back further. She was very welcoming upon entering the office. The model 2bed1.5bath model home was beautiful and ultimately help make my decision on leasing there. I put in a maintenance request for my dishwasher leaking and it was fixed immediately the next morning. I appreciate this a lot because when you think about your space, the last thing you want to do is stress about a broken appliance. I appreciate the swiftness of the maintenance team!

I can’t say enough good things about the team at The Lighthouse! Becca made the entire move-in process incredibly easy, and her kindness made me feel welcome from day one. When I ran into a few minor issues that needed maintenance, TJ responded with a solution immediately. To top it off, Ray came by and fixed the problem with a genuine smile on his face. I truly couldn’t ask for a better team!

Absolutely atrocious management of a dated property that is in need of major repairs throughout. Have been in the community for just a year and the only reason we renewed our lease was because we didn't want to pack everything back up after relocating from California. At move-in, the condition of the "newly remodeled" unit was suspect at best. Fan over the stove was inoperable, constant leaks under one of the bathroom sinks that took multiple visits to properly repair, chipping paint throughout the unit, dried paint on flooring that was never cleaned, dirty and water-damaged kitchen casework that couldn't be fully opened/closed in many cases, doors that couldn't be shut because the hinges were not even installed properly. The list could go on and on. A few months back we were averaging a